Premium Support and Services Manager

2 semanas atrás


São Paulo, São Paulo, Brasil SUSE Tempo inteiro

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the "open" back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.

We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders.

Premium Support and Services Manager

Job Description

The SUSE Premium Services Manager (PSM) for LATAM manages the delivery of SUSE Premium Support Services to customers who have purchased Premium Support. Collaborating with Sales and Success teams, they foster strong customer relationships and advance SUSE Services. Reporting to the Premium Services Manager, engineers in the assigned area deliver Premium Support under their guidance. The PSM cultivates relationships with Premium customers, handles escalations, and coordinates with internal teams. They also oversee the consultants delivering SUSE Consulting work, ensuring customer satisfaction, in addition to developing local consulting partners. Responsibilities include conducting regular customer meetings to review support cases and enhance service efficiency. Strong technical management skills and interpersonal abilities are essential, alongside occasional travel.

Job Duties:

  • Focus delivery on the goals and priorities set by the Sr. Manager of Premium Services of the Americas to ensure we are always striving for excellence.
  • Articulate the key values of SUSE Services internally and externally.
  • Support driving Services sales in coordination with Services Engagement Manager and the sales team to position the value of SUSE services to our customers.
  • Work closes with Inside Sales Representatives to ensure the renewal of Premium Support Services.
  • Maximize professionalism, flexibility, motivation for the engineers on the Services team and provide them with regular and clear communications.
  • Ensure the engineers on the team are productive and maximized with regular, proactive customer contact (onsite and remote),
  • Act as escalation manager for all services related issues and manage critical situations efficiently with clear management updates while collaborating with internal teams to find the best solutions,
  • Manage and report on services forecast, pipeline management, revenue backlog management and work with sales to ensure all business metrics are in alignment.
  • Develop close, trusted relationship with LATAM sales leadership teams with active input to support account planning and driving deals with Services attached.
  • This role is an on call role 24x7x365 for severity 1 issues. If there are escalations from customers, there is a requirement to assist customers and engineers.

Experience:

  • Bachelor's degree or equivalent work experience
  • Management experience with direct reports
  • Proven ability to work independently and take initiative
  • Strong written and verbal communication
  • Experience collaborating with remote and diverse teams.
  • A positive attitude and knack for problem-solving.
  • Detail oriented with exceptional organizational skills
  • A passion for process improvement and experience with project management
  • Strong understanding of a services and support business
  • Exceptional written and verbal communication skills
  • Relationship builder and ability to maintain a calm and professional approach when working in high pressure environment
  • Experience in high-tech or software company
  • This role is a remote position with travel expected not more than 30% of the time depending on location to customers.
  • Language Skills: Portuguese and English, Spanish is a plus.

What We Offer:

At SUSE, we encourage you to dream big and take charge of your career journey. We believe in celebrating your successes and rewarding your achievements. Join us in our dynamic environment where agility, entrepreneurship, and an open mind are key.

If you're someone who thrives on turning ideas into reality and loves working in a diverse and inclusive environment, then we want you Apply now and let's create a lasting legacy together.

Job

Services

What We Offer

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

If you're a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

SUSE Values

  • We are passionate about customers
  • We are respectful and inclusive
  • We are empowered and accountable
  • We are trustworthy and act with integrity
  • We are collaborative
  • We are SUSE

  • Support Service Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Adobe Tempo inteiro

    Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...


  • São Paulo, São Paulo, Brasil Clínica Da Cidade Tempo inteiro

    Summary: Coordinate and support all the accounting and tax functions for ZIM Brazil using the accounting system and software provided by the company. Support ECSA District Finance Manager in all monthly, quarterly, and yearly financial and tax/fiscal reports, declarations, activity, obligations (F/S reports, local taxes reports and calculations like PIS,...


  • São Paulo, São Paulo, Brasil Ultragenyx Pharmaceutical Tempo inteiro

    Why Join Us? Be a hero for our rare disease patients_Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth - so employees can thrive in all areas of their lives, in and outside of work....

  • Customer Support Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Curv Innovation Tempo inteiro

    Requisitos Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager Excellent knowledge of management methods and techniques Working knowledge of customer service software, databases and tools English Fluent/Native Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills

  • Manager Global Support

    2 semanas atrás


    São Paulo, São Paulo, Brasil Software AG Tempo inteiro

    ABOUT THE JOBSoftware AG is seeking a management level individual to help take our industry-leading webMethods Integration Server support organization in Brazil to the next level.This position is in the Global Support (GS) department. GS is a 120+ team that is globally distributed organization located across 9 time zones. Our team members are highly...

  • Premium Support Specialist

    2 semanas atrás


    São Paulo, São Paulo, Brasil TikTok Tempo inteiro

    ResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for...

  • Itsc Support Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil KORE Tempo inteiro

    Are you a leader within the IT Support community looking to expand your horizons? This role might be for you We are looking for an IT Support Manager.What will you do?ESSENTIAL FUNCTIONS: Lead a team of IT support technicians and specialists, fostering a culture of collaboration and excellence. Provide strategic guidance during technologyrelated projects,...


  • São Paulo, São Paulo, Brasil Acronis Tempo inteiro

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for an Incident and Escalation Manager for our Technical Support team who is ready to join us in creating a #CyberFit future and...


  • São Paulo, São Paulo, Brasil Acronis Tempo inteiro

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for an Incident and Escalation Manager for our Technical Support team who is ready to join us in creating a #CyberFit future and...


  • São Paulo, São Paulo, Brasil IFC Systems Corporation Tempo inteiro

    Upstream and Advisory Manager MAS - Europe and LACJob #:- req26002Organization: IFCSector: UpstreamGrade: GHTerm Duration: 4 years 0 monthsRecruitment Type: International RecruitmentLocation: Sao Paulo,Brazil; Bogota, Colombia; Mexico city, Mexico; or Vienna, AustriaRequired Language(s): EnglishPreferred Language(s):Closing Date: 2/22/2024 (MM/DD/YYYY) at...

  • Service Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Busy Bees Tempo inteiro

    Busy Bees at Wyndham ValeBusy Bees at Wyndham Vale is a 124-place service welcomes you with eight learning spaces and a huge playground designed to provide a warm, caring and fun environment. Our service is located right in the centre of Wyndham Vale, on the corner of Bolton and McGrath Roads and right across the road from President's Park. Our purpose-built...

  • Marketing Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Moffatt And Nichol Tempo inteiro

    Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Marketing Manager to join our Corporate Marketing team and be based out in our Latin America Region. The Marketing Manager will work with the Director of Marketing to create a...


  • São Paulo, São Paulo, Brasil GSP Services Tempo inteiro

    GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies.A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency...

  • Marketing Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Mars, Incorporated And Its Affiliates Tempo inteiro

    Job Description: If you have ever dreamed of working with one of the most iconic chocolate brands in the world, this is your chance We are looking for a Marketing Manager that will lead M&M'S, Skittles and Partnerships in Brazil. M&M'S is one of top 5 Gen Z's favorite brands that believes in the power of fun by creating moments of connection, generating...

  • Marketing Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Mars, Incorporated and its Affiliates Tempo inteiro

    Job Description:If you have ever dreamed of working with one of the most iconic chocolate brands in the world, this is your chanceWe are looking for a Marketing Manager that will lead M&M'S, Skittles and Partnerships in Brazil. M&M'S is one of top 5 Gen Z's favorite brands that believes in the power of fun by creating moments of connection, generating unique...

  • Service Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil Peak Scientific, Inc. Tempo inteiro

    Peak Scientific, a fast-growing organization specializing in the manufacture of laboratory gas generators for the life science and biomedical market, is looking to recruit a Service Manager to join our vibrant team in Brazil. We are an award-winning company with our headquarters in Scotland. We have a very strong reputation in the marketplace with plans to...


  • São Paulo, São Paulo, Brasil Istituto Marangoni Tempo inteiro

    Manager, ESG Support, Investment and Advice, South America Hub Job #: req27843 Organization: IFC Sector: Grade: GH Term Duration: 4 years 0 months Recruitment Type:International Recruitment Location: Sao Paulo,Brazil Required Language(s): English Preferred Language(s): Spanish, Portuguese Closing Date: 6/30/2024 (MM/DD/YYYY) at 11:59pm UTC Description...


  • São Paulo, São Paulo, Estado de São Paulo, Brasil Samsung Electronics Tempo inteiro

    Who are we?Samsung Electronics has grown into one of the world’s leading technology companies, and is recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world and we are proud to bring the creativity and diversity of its talented people who drive this transformation.The success of our company reflects...


  • São Paulo, São Paulo, Brasil The World Bank Tempo inteiro

    Manager, ESG Support, Investment and Advice, South America Hub Job #: req27843 Organization: IFC Sector: Grade: GH Term Duration: 4 years 0 months Recruitment Type: International Recruitment Location: Sao Paulo,Brazil Required Language(s): English Preferred Language(s): Spanish, Portuguese Closing Date: 6/30/2024 (MM/DD/YYYY) at 11:59pm UTC Description ...

  • Support Technician

    2 semanas atrás


    São Paulo, São Paulo, Brasil Iron Systems Tempo inteiro

    Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support...