Jobs at – Senior Software Engineer

2 semanas atrás

Piracicaba, São Paulo, Brasil Netflix Tempo inteiro
Job Description:

The device reliability engineering (DRE) team is the voice of the subscriber for Consumer Electronics (CE) & Multichannel Video Programming Distribution (MVPD) devices focusing on in-field subscriber-impacting issues. This team has both an operational and project-based focus. Operationally, they will put in place and continue to execute monitoring of in-field devices aiming to find issues before they crystallize as in-field escalations. They triage and own through resolution all CE and MVPD in-field escalations. The rest of the responsibilities will be focused on projects that assist Netflix in monitoring, qualifying, learning from, and ultimately improving overall device reliability.

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Job Responsibilities:
  • Cross-functional teams: Working with Partner Engineering, Payments Engineering (Infrastructure + Backend), Global Device and – – – Payment Partner Engagement Managers (PEMs)
  • Work on escalation by rallying peers, engineers, partners, CS reps, and whoever else to root cause, fix or work around the problem. At the end of the day, you look back knowing that you have helped a lot of customers get to a better experience
  • Push to find issues earlier to turn the tables on our relationship with customer service, giving them a heads up of incoming issues more often than they escalate customer concerns to us (proactive vs reactive)
  • Believe in engineering away our problems and making our job easier and our users' experience better every day
  • Reduced time on the phone and reduced customer pain
  • Context: DRE has technical aspect + partner experience, therefore tasked to help build a bridge between teams.
  • Go through alerts, troubleshoot (internal or external or partner backend)
  • Partner facing/cross-functional collaboration opportunities w/ DEE, Payments Engineering, Device + Payment Partner Engagement Managers (PEMs)
  • Payments Engineering team does not interact with the partner (the problem)
  • Asking DRE to build the relationship
Job Requirements:
  • Unique strength within the team
  • The expectation for this role: awareness of any language to write tools that automate troubleshoot steps
  • Adaptability and learning new skills
  • Have to write SQL queries, datalogs
  • Working with cross-functional teams
  • Python or Perl (any Objective oriented language)
  • Communication and context sharing
  • (Learnable) SQL – easy language to learn – database (any kind)
Job Details:

Company:Netflix

Vacancy Type:Full Time

Job Location:Piracicaba, São Paulo, Brazil

Application Deadline: N/A

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