Customer Support Engineer
2 semanas atrás
You may not know our name, but you have surely used our innovations and solutions.
Our mission is to unlock the world and make it safer through cutting-edge identity technologies.
Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space.
We are transforming their lives by making the world more secure and yet also more streamlined.We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management.
Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.
We serve our clients in 180 countries thanks to our 15,000 employees worldwide.Purpose This role is responsible for the application performance and availability, working closely with other technical teams to ensure the service to our client is always of the best quality.
Key MissionsAnalyzes, troubleshoots and resolves tickets escalated by support level 1 or 2 (internal, external) within SLA or internal OLAReproduces and document customer problems and escalate them to relevant solution or product development teamsProvides input as required on product and customer specific functionality, configuration and usageDesigns corrective action plans or local workarounds that allow issues to be solved within the SLADocuments ticket resolution and ensure proper communication or reporting to customers on ticket resolution progressMaintains support documentation up to dateCarries out on-site administration and preventive maintenance activitiesEnsures procedures are correctly implementedMaintains IT infrastructure and backend components, including hardware and softwareConducts standard and complex analysis in autonomyParticipates to integration workshop as referentCoaches Customer Success EngineersïREQUIREMENTS:
MUST have skills:
Advanced English - Conversational English is required for interviews
Bachelor's Degree in Computer Science, Infocomm Technology/ Engineering or equivalent experience
Experience in solution software support and hardware deployment with client facing experience
Experience in performing solutions testing and support in a client environment
Experience in relevant industries:
financial technologies, payments software and systems, mobile financial services mobile paymentsor mobile wallet and understanding of EMV, NFC standards wouldbe an advantage
Operation Systems:
Batch programming, monitoring, basic administration tasks and knowledge of the tools for UNIX (Linux Red Hat, Solaris) and Windows operating systems Scripting:Databases: Oracle DB, MSSQL Server, MySQL, MariaDB, Cassandradatabases administration and SQL/PLSQ
Network & Security:
SSL/TLS Networking (TCP/IP, HTTP, Telnet, SSH) Proxy/Reverse Proxy/ACL/Firewall/WAF
Nice to have skills:
Software Technology:
Java logging debugging experience, Web Services, REST JSON APIs
Kubernetes or any docker based technology, Virtualization
Profile & Other Information By choosing to work at IDEMIA, you can join the journey of a unique tech company.
You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world.We deliver cutting edge, future proof innovation that reach the highest technological standards. We're well established, and yet still agile. We aren't too big, and we aren't too small. And we're transforming, fast, to stay a leader in a world that's changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Our teams are close and collaborative; maintaining a dialogue and developing human connections matter to us. We are truly international and we know that diversity is a key driver of innovation and performance.We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
Each of our locations has its own advantages to offer a collaborative and friendly work environment.IDEMIA. Expect the unexpected. Join the journey of a unique tech company.
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