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Customer Success
3 meses atrás
Odoo é o principal software SaaS de Planejamento de Recursos Empresariais (ERP) de código aberto (open source) do planeta com mais de 8 milhões de usuários em todo o mundo A Odoo fornece tecnologia que ajuda milhares de empresas no mundo inteiro a se tornarem mais eficientes.
O time de Customer Success é responsável por reter e expandir nosso atual portfólio de negócios.
Você desempenhará múltiplos papéis como CS ajudando clientes a otimizar seus processos de negócios com as soluções de software integrado da Odoo e promovendo o melhor uso de nossas soluções.
Junte-se a nós para encontrar as melhores soluções para os clientes que utilizam a Odoo, trabalhando em uma organização que valoriza a independência, flexibilidade e crescimento pessoal.
Responsabilidades:
Desenvolver novos negócios com clientes existentes e/ou identificar áreas de melhoria para atingir metas de vendas.
Elaborar campanhas de upsell, cross-sell, renovação e expansão para gerar novas receitas para a empresa.
Ser responsável por todas as fases do plano de renovação de assinatura.
Construir e manter bons relacionamentos com os clientes.
Gerenciar vários projetos ao mesmo tempo, mantendo atenção aos detalhes.
Atuar como ponto de contato principal para novos clientes após a venda.
Onboarding e configuração das contas de novos clientes.
Criar e distribuir materiais educacionais para ajudar os clientes a obterem mais valor do produto.
Identificar proativamente e envolver clientes com alto risco de churn.
Tornar-se a "voz do cliente" e repassar feedbacks às equipes internas.
O que esperamos de você:
Ensino superior completo (uma formação relacionada à área de negócios é um grande diferencial).Inglês avançado ou fluente;Demonstrar compreensão do ciclo de renovação do cliente, ter espírito empreendedor e paixão pelo sucesso do clienteDisponibilidade para trabalhar em modelo presencial em Curitiba.
É um diferencial ter:
Experiência em software de contabilidade, produção, inventário, CRM, PDV e/ou E-commerce, bem como experiência na indústria/empreendedorismo, são altamente valorizadas.
Experiência pré/pós-vendas em SaaS ou PaaS - Compreender a proposta de valor de um software de ERP para um cliente em potencial.
Proficiência em aplicativos G-Suite.Valores pessoais:
Excelentes habilidades de organização, mapeamento e comunicação combinadas com a interação com o clienteVocê é capaz de trabalhar em um ambiente rápido e dinâmico;Você tem a mente aberta e reage às mudanças com agilidade;Você tem uma mentalidade empreendedora e não tem medo de tomar iniciativas;Você é um aprendiz rápido e autônomo.
Remuneração e Benefícios:
Modelo de contratação: CLT;Faixa salarial de R$4000 - R$ 6000Plano de saúde e dental;Seguro de vida;Vale refeição/alimentação flexível (Flash);Horário semi-flexível;Apoio para treinamentos e capacitação de carreira;Apoio para atividades esportivas.
