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Connect Specialist
3 meses atrás
Connect Specialist:
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Code number:J
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Entry level:Professionals
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Location:Sao Paulo
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Organization:Porsche Brasil
**Tasks
TasksTasks***The Connect Specialist will be responsible for managing the Porsche Connect feature rollout,
coordinating stakeholders, and overseeing testing processes. The role also includes supporting
operations, such as implementing support concepts, training, and troubleshooting
Tasks
Main Responsibilities
Roll-out
- Management, planning and market implementation of Porsche Connect feature, incl. creation
- Overarching coordination of internal and external (incl. HQ) stakeholders in the market
- Testing and support of error solving processes.
- Overarching Porsche Connect coordination with e.g. local Finance department to implement
Product Management
- Collection, evaluation, documentation and prioritization of customer
- Support of measures to activate existing product offering as well as development of a
- Definition and implementation support of the market strategy Porsche Connect.
- Preparation and provision of Porsche Connect information for Management and diverse
Marketing
- Localization and provision of uptodate customer communication and marketing material
- Planning, preparation and implementation of local marketing campaigns (together with local
Sales and Planning
- Continuous activities to achieve Porsche Connect targets (activation and sales).
- Planning, preparation and implementation of local sales push measures (e.g., incentives).
- Strategic (PR) and operative (Budget/annual target) planning of Connect services in the
- Creation of regular forecasts on activation and sales performance.
- Creation of local Connect reports for sales organizations.
- Adaption/development of training concepts for the sales organization and conduction of
Support and operations
- Local implementation of support concepts in alignment with local After Sales.
- Adaption/development of training concepts for local CICs and conduction of Connect Trainings.
- In alignment with local
After Sales:
collection/classification/prioritization and documentation
of errors/issues and support on the HQ ticketing process.
- Trouble shooting on Porsche Connect issues.
- Support on End2End diagnostics processes and testing
QualificationsQualifications***
Qualifications
Education
- Bachelor's degree in Business Administration or Communication.
Experience
- 5+ years working experience in Automotive, Telecommunication or IT industry (premium
- Technology/Product expertise as well as knowledge of local legal framework.
- Knowledge of Sales and After Sales processes in the automotive industry is desirable.
Competencies and skills:
- Solid analytical capacity and ability to drive implementation.
- Capable of managing conflicts, showing problemsolving skills.
- Communication and interpersonal skills to effectively collaborate with crossfunctional and
- Fluency in English language is required.
How to apply?How to apply?***
Work environment:Position is based in Sao Paulo, SP
On site work - São Paulo Office