Technical Architect II

2 semanas atrás

São Paulo, São Paulo, Brasil Zendesk Tempo inteiro
Job Description

Our Professional Services team implements, consults, and advises our wide array of customers as they map any number of business needs to Zendesk. We are entrusted with the relationships, strategy, and product health of thousands of innovative companies using Zendesk, and it is our job to inspire and partner with them as they transform their businesses.

This position will be responsible for in-depth collaboration with customers to build a Zendesk environment that works seamlessly with their support practices and systems. You will provide expertise based on your prior technical & customer solution experience, and will be ultimately responsible for definition, documentation, and execution of the appropriate technical solution. These are all integral to the customer's overall experience with Professional Services and ultimately Zendesk. You will work hand-in-hand with a team Zendesk Professional Services Engagement Managers, Developers, and Consultants on various activities within a customer engagement as the technical solution designer and owner.

Responsibilities:

Understand, document, and implement customer requirements according to scope. Actively collaborate with customer SMEs to build the best technical solution for integrating Zendesk into customer workflows and processes. Ask questions and dig into the customer's use-case, capture the business problem we are solving together, and finally design their Zendesk in order for the customer to be successful.

  • Lead Architecture, Technical Feasibility discussions.
  • Lead Scoping & Estimations.
  • Execute design & configuration sessions with customers (onsite or remote)
  • Document customer technical systems to find the most efficient solution for integrating them with Zendesk
  • Produce Technical Design Documents ("TDD") and Zendesk Custom App Specification Documents in accordance with customer needs
  • Maintain complex backend Systems / Applications. Work closely with Security & Compliance teams to maintain a secure environment. .
  • Lead technical projects involving multiple architecture and development engineers.
  • Mentor junior colleagues on best practices and new technologies
  • Engage on several paid projects concurrently
  • Maintain technical product expertise across the entire Zendesk product line
  • Respond to high-profile, high-impact customer escalations in a confident manner

Required Qualifications:

  • 5 years+ System and/or Solution Architecture and backend software development experience
  • Experience with various architectures (Web, Enterprise, SaaS) and methodologies
  • Experience with best practices for leading complex front end application development projects
  • Strong analytical skills with proficiency in complex system design and problem-solving.
  • Proven experience in architecting software solutions with considerations for system scalability. In-depth understanding of software design patterns, best practices, and the ability to craft maintainable codebases.
  • Commitment to continuous personal and professional development with a readiness to mentor team members.
  • Demonstrated experience working collaboratively in team environments as well as autonomously on individual projects.
  • Exceptional communication skills with fluency in English, capable of articulating complex technical issues clearly and concisely.
  • The agility to adapt and perform in fast-paced and evolving work settings.
  • Expertise in modern Java (11 or later).
  • Mastery of Spring Boot framework, starting from version 2.
  • Experience in RESTful API design and implementation.
  • Robust knowledge of SQL databases and ORM tools such as JPA and Hibernate.
  • Familiarity with containerization and orchestration technologies, Docker and Kubernetes respectively.
  • Practical experience with key AWS services, including but not limited to RDS, S3, SQS, Lambda.
  • Familiarity with CI/CD processes and tools.

Preferred Qualifications:

  • Bachelor's degree in Computer Science, Software Engineering, or a related field.
  • 5+ years of professional experience in software development.
  • Experience with Java 17 or newer.
  • Backend development proficiency with Kotlin.
  • Experience with build tools like Gradle.
  • Hands-on experience with MySQL as well as exposure to NoSQL databases such as DynamoDB.
  • Knowledge of microservices architecture and serverless frameworks.
  • Understanding of security best practices including OWASP standards, and experience with authorization/authentication mechanisms e.g., OAuth, JWT.
  • Experience with monitoring and logging in AWS ecosystems, including Cloudwatch, X-Ray and Datadog.
  • Prior experience leading projects and providing guidance to junior engineers.
  • Possession of one or more AWS certifications.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

  • Solution Architect Ii

    2 semanas atrás

    São Paulo, São Paulo, Brasil GM Financial Tempo inteiro

    Why GMF?:GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...

  • Technology Architect

    2 semanas atrás

    São Paulo, São Paulo, Brasil Wipro Technologies Tempo inteiro

    Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client.Do Responsibilities: Meeting with the IT manager...

  • Technology Architect

    2 semanas atrás

    São Paulo, São Paulo, Brasil Wipro Tempo inteiro

    Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client.Do Responsibilities:Meeting with the IT manager to...

  • Salesforce Technical Architect

    3 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Solution Architect Intern

    2 semanas atrás

    São Paulo, São Paulo, Brasil Red Hat Software Tempo inteiro

    About the job:The Red Hat Sales team is looking for a Solutions Architect Intern to join us in Sao Paulo, Brazil. In this role, you will train and prepare for a solutions architect role and help the sales team achieve their sales targets. You'll be responsible for the delivery of technical solutions to our customers, based on the requests of our customers,...

  • Solutions Architect

    2 semanas atrás

    São Paulo, São Paulo, Brasil Connectingology Tempo inteiro

    Important international company with presence in more than 45 countries is looking for its next Solutions Architect, this person will need to architect and validate solutions that covers the needs of the business lines with respect of the technologicalplatforms that support the operations.It is a remote position for Sao Paulo, Brazil, the company offers a...

  • Cloud CoE Solution Architect

    2 semanas atrás

    São Paulo, São Paulo, Brasil Mars, Incorporated and its Affiliates Tempo inteiro

    Job Description:Please list the most important and relevant responsibilitiesAssess business demands/objectives requirements.Create architectural diagrams (LLD).Ensure scalability and elasticity.Comply with availability and fault tolerance requirements.Implement cloud solutions.Ensure security and compliance standards (from Service Office and...

  • Salesforce Solutions Architect

    2 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Able Digital Tempo inteiro

    Location: São Paulo, BrazilContract Type: PJ (Pessoa Jurídica) format Duration: 3 months+ (Contract to hire)About Able Digital Able Digital is a thriving Salesforce Consulting firm with 18 years of experience and nearly 70 employees. We have ambitious growth goals and are on track to contribute significantly to reaching $50 million in revenue within the...

  • Salesforce Solutions Architect

    2 semanas atrás

    São Paulo, São Paulo, Brasil Able Digital Tempo inteiro US$50

    Location: São Paulo, Brazil Contract Type: PJ (Pessoa Jurídica) format Duration: 3 months+ (Contract to hire) About Able Digital Able Digital is a thriving Salesforce Consulting firm with 18 years of experience and nearly 70 employees. We have ambitious growth goals and are on track to contribute significantly to reaching $50 million in revenue within...

  • Cloud Coe Solution Architect

    2 semanas atrás

    São Paulo, São Paulo, Brasil Mars (New) Tempo inteiro

    Cloud CoE Solution Architect page is loaded Cloud CoE Solution Architect Apply remote type Hybrid locations BRA-Sao Paulo-Guararema time type Full time posted on Posted 27 Days Ago job requisition id R93852 Job Description: Please list the most important and relevant responsibilities Assess business demands/objectives requirements.Create architectural...

  • Solutions Architect

    2 semanas atrás

    São Paulo, São Paulo, Brasil Amazon AWS Services Brazil Ltd Tempo inteiro

    5+ years of experience in infrastructure architecture, database architecture and networking Working knowledge of software development tools and methodologies Experience presenting to both large and small audiences (Executives, IT Management, and developers) Experience communicating across internal and external organizationsAmazon is an Equal...

  • Bra IT Architect Ii

    2 semanas atrás

    São Paulo, São Paulo, Brasil Santander Tempo inteiro

    BRA IT Architect IICountry: Brazil# QUEM SOMOSA F1RST é o futuro e sua carreira está aqui Nossa cultura é baseada em "Pessoas, Inovação e Resultados". Fazemos parte do maior banco Internacional do Brasil, um dos maiores bancos do mundo. Promovendo serviços e experiências para os mais de 60 milhões de clientes de todo o ecossistema Santander.Venha...

  • Arquitecto de Soluciones

    2 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Futurex Tempo inteiro

    Futurex está buscando personas con talento, con pasión por la tecnología e interés por los negocios, para unirse a nuestro equipo de Arquitectos de Soluciones en el puesto de Arquitecto de Soluciones. El rol de Arquitecto de Soluciones es un híbrido entre el desarrollo de negocios y el soporte de TI. Los arquitectos de soluciones se sienten tan cómodos...

  • MuleSoft Architect

    2 semanas atrás

    São Paulo, São Paulo, Brasil SkySys Tempo inteiro

    Role : MuleSoft Architect / Team Lead Position Type: Full-Time Contract (40hrs/week) Contract Duration: 12 Months + Work Hours: US EST Work Schedule: 8 hours/day (Mon-Fri) Location: 100% remote (can work from anywhere in LATAM Countries) We are seeking a skilled MuleSoft Architect/Team Lead to join our IT department. The candidate will lead the...

  • Cloud Solution Architect

    2 semanas atrás

    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

    We are looking for a highly motivated and passionate Cloud Solution Architect - Cloud Native Applications focused on Azure Cloud-Native Application Services to join our Customer Success Unit team This customer-facing position is a hands-on technical role spanning across design, build, and operations to remove customer technical obstacles and adoption...

  • Supv Technical Service II

    2 semanas atrás

    São Paulo, São Paulo, Brasil Manitowoc Tempo inteiro

    Have you been looking for the chance to use your expertise to make a real difference in an organization? Manitowoc Cranes* is seeking a Supv Technical Service II to join our team This position is responsible to support for post-sales administrative functions, and technical team management. Being a key position for solving problems in the field...

  • Mulesoft Architect

    2 semanas atrás

    São Paulo, São Paulo, Brasil Skysys Tempo inteiro

    Role: MuleSoft Architect / Team LeadPosition Type: Full-Time Contract (40hrs/week)Contract Duration: 12 Months +Work Hours:US ESTWork Schedule: 8 hours/day (Mon-Fri)Location: 100% remote (can work from anywhere in LATAM Countries) We are seeking a skilled MuleSoft Architect/Team Lead to join our IT department.The candidate will lead the integration team,...

  • Solution Architect

    2 semanas atrás

    São Paulo, São Paulo, Brasil Amazon AWS Services Brazil Ltd Tempo inteiro

    4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience 4+ years of IT development or implementation/consulting in the software or Internet industries experienceAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving...

  • Senior Solutions Architect

    2 semanas atrás

    São Paulo, São Paulo, Brasil Amazon AWS Services Brazil Ltd Tempo inteiro

    7+ years of customer-facing contact center experience, preferably in the enterprise spaceBA/BS degree preferred or equivalent work experience requiredExperience building integrations across WFM, CRM, and contact center solutionsExperience with communications protocols and APIs such as WebRTC and SIPExperience with scripting (e.g. python, java, c#,.NET,...

  • Application Architect-Mulesoft

    2 semanas atrás

    São Paulo, São Paulo, Brasil Ibm Tempo inteiro

    IntroductionIn this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of...