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Partnerships Specialist

3 meses atrás

São Paulo, São Paulo, Brasil Intelipost Tempo inteiro

SOBRE O PAPEL


Estamos em busca de alguém que tenha uma mentalidade centrada no
cliente e seja hábil em estratégias comerciais e táticas para desenvolver e administrar uma carteira de relacionamento com transportadoras.

O foco será estabelecer uma conexão próxima com as equipes técnicas, identificar oportunidades e riscos, tudo visando o engajamento dos parceiros transportadores.

O objetivo é trabalhar em conjunto para aprimorar integrações, criar materiais comerciais e estratégicos que atendam às necessidades dos nossos clientes.


SOBRE A ÁREA
A equipe de
Parcerias conhece
profundamente o nosso produto, mercado, os nossos clientes e suas operações. É responsável por mapear os melhores parceiros para garantir um ecossistema robustos, flexível e confiável para os nossos clientes.

Responsabilidades e atribuições

MISSÃO DO CARGO

Como Sr.

Customer Success Analyst - Carriers Partnership você será responsável por:

  • Planejar, criar e executar estratégias one to many para atender uma carteira de
    parceiros de transportes de maneira escalável e conduzilos pela jornada de sucesso, garantindo uma comunicação assertiva e a antecipação de conteúdo | informações necessárias para que tenhamos o melhor relacionamento que beneficie os nossos clientes, como premissas técnicas e informações relevantes sobre o mercado de ecommerce;
  • Criar indicadores para acompanhar o engajamento | aderência das estratégias adotadas;
  • Criar KPI's para monitorar a integração e engajamento dos transportadores na base;
  • Promover ações online para capacitar os transportadores| tirar dúvidas sobre integrações;
  • Monitorar a satisfação do transportador, como CSAT e manter o relacionamento de alto nível;
  • Criar indicadores preditivos que alertem os transportadores com baixo engajamento ou problemas de integração;
  • Focar no crescimento e fortalecimento do transportador na base, entendendo a sua necessidade e mapeando suas operações, com o objetivo de agregar valor e aumentar a saúde da carteira, melhorando a satisfação, garantindo uma parceria harmoniosa entre Intelipost, Transportadores e clientes da base;
  • Sugerir e apoiar a construção de processos da área para garantir a governança dos dados;
  • Seguir os processos já definidos e colaborar para evoluílos;
  • Criar / mudar processos que não sejam efetivos;
  • Ser proativo, tornar a operação previsível e dar visibilidade para toda a empresa da saúde desta carteira (riscos e oportunidades).

Requisitos e qualificações

Para esse desafio você precisa ter:

  • Formação superior completa em STEM, Marketing, Administração ou áreas relacionadas;
  • Gerenciamento de projetos;
  • Conhecimento em produtos SaaS;
  • Conhecimento em logística;
  • Conhecimento em ecommerce;
  • Conhecimento em soluções para logística e varejo como: TMS, WMS, OMS, ERP, PLATAFORMA, HUB;
  • Experiência prévia na área de CS;
  • Experiência em como iniciar e manter relacionamento estratégico com parceiros;
  • Office avançado;
  • Inglês intermediário.
  • Disponibilidade para idas esporádicas ao escritório localizado na região da Av. Paulista em São Paulo.

Diferencial:

  • Ter atuado com relacionamento e projetos com transportadoras.
  • Conhecimento sobre integração (EDI, API, WEBSERVICE), termos logísticos (PLP, OCORRENCIAS, PICKING, PACKING, TMS, WMS, OMS)

Procuramos por alguém que seja:

  • Empático(a);
  • Resolutivo(a);
  • Tenha um ótimo relacionamento interpessoal;
  • Proativo(a);
  • Boa comunicação verbal/escrita;
  • Goste de atender clientes e entender suas dores;
  • Saiba trabalhar em equipe remotas;
  • Seja auto gerenciável.

Informações adicionais DNA do Grupo Intelipost