Customer Support Agent
1 semana atrás
We are Blaze, the fastest growing casino in LATAM.A great opportunity for an iGaming experienced Customer Service Agent with proven track record to join an exciting, growing group of passionate Internet professionals based all around the world.
Responsibilities:
- Identify and assess customers' needs to achieve satisfaction
- Engage in conversation and delight customers
- Ability to answer a high volume of requests daily
- Knowing our products inside and out so that you can provide accurate information
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests or concerns are handled appropriately
- Contribute to team effort by accomplishing related results as needed
- Working with a team of CSRs and other departments to find appropriate solutions
Requirements: - A native Portuguese speaker
- Fluent English speaker
- Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and problem
- solving skills
- Ability to find the positive in any situation
- Attentiveness and patience
- Ability to multitask, prioritize and manage time effectively
- Interpersonal and customer service skills
- Willingness to achieve goals and self
- improvement
- Willing to work on a shifting schedule
BenefitsOther details: - 100% Remote work
- Shifting schedule varies for 24 hours / 7 days a week operations coverage, up to 44 hours per week
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