Support Engineer
2 semanas atrás
Participate in calls as a technical resource to account executives ●
Respond to customer queries on several digital platforms ●
Create automated test cases for testRigor’s customers or prospects using the provided documentation ●
Collaborate with the software engineering team on QA/Testing topics
●
Gather requirements, build testing solutions, and troubleshoot issues to deliver a high-quality product
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Communicate technical concepts clearly to customers and prospects ●
Communicate issues clearly to internal stakeholders ●
Report issues through a formal bug tracking system and work with the engineering team to help isolate, debug, and resolve issues/bugs
Qualification: ●
Bachelor’s degree in Computer Science, Computer Engineering, or a related field in progress. ●
1-2 years of experience in a support related role ●
Comfortable working in a dynamic, fast-paced, changing environment ●
Strong customer focus, excellent problem solving, and analytical skills ●
Ability to work until the issue is resolved ●
Fluency in English Language is must
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