Project Manager – Customer Care
3 semanas atrás
We are actively looking for a Project Manager – Customer Care. If you or your consultant are actively looking for a new job please share your profile.
Role: Project Manager – Customer Care
Duration: 12 Months
Location: Sao Paulo Brazil
Key Responsibilities:
- Manage customer care projects end-to-end, from initiation and planning through execution, monitoring, and closure.
- Develop and maintain detailed project plans, timelines, and budgets.
- Serve as the primary point of contact for customers, ensuring clear and proactive communication.
- Coordinate internal teams and external stakeholders to ensure timely delivery of project milestones.
- Monitor project performance, manage risks and issues, and implement corrective actions as needed.
- Prepare regular status reports and communicate project progress and results to senior management.
- Identify and drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
Qualifications and Requirements:
- 5+ years of experience in project management, specifically within Customer Care or Customer Service environments.
- Fluent in Portuguese and English, both written and verbal.
- Strong interpersonal, negotiation, and leadership skills.
- Proficient in project management tools such as MS Project, Sales Force, JIRA, or similar.
- Demonstrated ability to manage multiple priorities and deliver results under pressure.
Thank You
Satti Reddy
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