Integration Operational Analyst
Há 12 horas
About UsKeeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage Within just one year, Keeta has become an industry leader in Hong Kong. With our ongoing expansions into Saudi Arabia, Keeta achieved the remarkable feat of launching 5 cities in just 17 days, allowing the Arab world to witness the speed of China Keeta offers exciting opportunities to join a transformative journey that is shaping the future of delivery and retail. Join Keeta, explore the world.Know more:Keeta websiteJob Responsibilities Responsible for handling printer-related software and hardware issues both online and offline to ensure stable device operation.Assist in printer product integration and implementation, participate in function testing, record and feedback product issues, and promote product optimization.Collaborate with sales, technical, and product teams across departments to ensure smooth communication and project progress.Maintain product user manuals and internal knowledge bases, assist in preparing training materials, and participate in training activities.Learn and understand the overall order-taking solutions in the restaurant industry, including printers, API interfaces, and mobile app order-taking methods, to enhance professional competence.Participate in the analysis and special tackling of complex problems, promoting the implementation of technical solutions.Focus on the actual needs of each restaurant client, helping them genuinely solve order-taking and printing-related issues to improve client experience and satisfaction.Job Requirements Bachelor’s degree or above, major in Computer Science, Information Management, E-commerce, or related fields is preferred.Basic knowledge of printers or related hardware products, and willingness to deeply understand industry solutions.Native Portuguese speaker, with basic English working proficiency (able to read, write, and communicate in English).Proficient in basic software, with clear and organized documentation skills.Strong planning and execution skills, as well as problem-solving abilities; able to independently analyze and promote solutions.Teamwork spirit and strong initiative; able to participate in and organize small projects.Goal-oriented mindset, able to set work objectives and continuously follow up to ensure real problem-solving for each restaurant client.Strong interest in technical support and industry solutions, and willingness to develop continuously in the direction of order-taking solution operations.Job HighlightsEarly-stage business: Opportunity to participate in the initial planning, design, and implementation of key projects.International team: Work with members from 26 countries and experience a diverse work environment.
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