Release Manager

Candidates From LATAM Countries Are Preferable

Job Description:

The Release Manager for Caterpillar’s Digital Systems has primary responsibility for defining, implementing, and executing multi-applications, services and platform release management processes. Contribute to and assist in creating a well-planned and well-delivered release plan; resulting in deployments as intended and delivered on schedule.

Job Duties:

• Responsible for release planning; including communicating with product owners, program management, development, quality assurance/testing and operations to ensure all deployment requirements are gather and support/development teams engaged.
• Accountable for release documentation that includes collaborating closely with teams to ensure agreed upon release plan documentation and deployment tasks meet expectations and mitigate change risk.
• Assist in release deployment; managing deployment releases by validating resources, coordinating scheduled tasks, ensuring deployment validation, initiating back out plans and communicating deployment results and issues.
• Coordinates execution of production releases that usually include off hour release work.
• Review and validate release test plans are evident for release deployments.
• Assist in developing and maintaining release schedules for production deployments.
• Review all release plans for impact to CAT Digital cloud and on-prem environments.
• Communicate to leadership when release deployments have cause outage incidents.
• Validate release process documentation and business requirements are adhered to by all application/service/platform resource teams.
• Additional responsibilities as assigned by the CAT Digital ITSM Operations Manager.

Basic Qualifications:

• Requires a college or university degree, technical certification, or equivalent experience.
• 6+ or more years of experience working in technology ITSM operations.
• Experienced with the use of ServiceNow or similar software (i.e., Remedy), specifically Release Management and Change Management
• Understanding of ITIL service delivery processes
• Prior Release Manager experience
• Knowledge of cloud hosted environments (primarily AWS), software development lifecycles and application services.
• People skills to deal with sensitive, emotional, or potentially controversial situations.
• Ability to influence behavior, including support and development resources and/or obtain the cooperation and commitment as needed.
• This position should be familiar with project management methodologies as they will participate in multiple projects representing expertise for release management process.

Top Candidates Will Have:

• Strong planning and communication skills
• Organizational Release Change Management training
• Experience with Cloud hosted application and services and migration change management.
• ITIL Certifications beyond Foundational Certification
• PMI / PMP Certification