Software Support Specialist

Há 1 mês


Campinas São Paulo, Estado de São Paulo, Brasil e.Mix Tempo inteiro

e.Mix has been a software development provider for over 26 years, serving various industries such as foreign trade, construction, technology, customs terminals, and telecommunications. Our software handles millions of customer operations annually, boosting productivity, accuracy, and cutting costs. We are a leading software developer in process management, with our solutions enabling an average productivity increase of 35%. We have offices in Brazil and the US. Currently implementing our new development platform, Talkture. Talkture is an innovative project with exciting challenges ahead. Responsibilities: Analyze and resolve customer requests and issues with e.Mix software Address operational questions from users Interpret functional documents and identify software business rules Provide 2nd level support Requirements: 4+ years of software support experience Logical reasoning and excellent Portuguese communication skills Fluent in English (reading, writing, conversation) Strong customer relationship skills and Excel proficiency Experience in support levels I and II Desirables: Experience in helpdesk ticket monitoring/administration, SLA service, and knowledge base management Proficient in creating and presenting quantitative and qualitative KPIs Spanish fluency (reading, writing, conversation) Knowledge of foreign trade Behavioral Traits: Responsible, proactive, and dynamic Empathetic and patient with clients Detail-oriented, communicative, and innovative Ticket management and SLA adherence Focus on immediate first-level resolution Dynamic, agile, optimistic, and good-humored Additional Information: Hybrid work (Hybrid, living in Campinas and Region , Brazil) Monday-Thursday: 8am-18pm; Friday: 8am-17pm Health plan, life insurance, food voucher Cost assistance, birthday off



  • Campinas, São Paulo, Brasil E Informática E Serviços Eireli Tempo inteiro

    e.Mix has been a software development provider for over 26 years, serving various industries such as foreign trade, construction, technology, customs terminals, and telecommunications.Our software handles millions of customer operations annually, boosting productivity, accuracy, and cutting costs. We are a leading software developer in process management,...


  • São Paulo, São Paulo, Brasil Leanix Jobs Tempo inteiro

    SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...

  • Software Support

    Há 3 dias


    Campinas, São Paulo, Brasil 4flow Tempo inteiro

    4flow software develops a range of global standard software products for logistics and transportation planning that can be used across industries. The integrated planning approach of our software products ranges from the long-term optimization of network structures to the short-term optimization of transport utilization. In addition, the planning results can...


  • São Paulo, São Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...


  • São Paulo, São Paulo, Brasil LeanIX Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support...


  • São Paulo, São Paulo, Brasil Fluke Tempo inteiro

    The Customer Support Specialist will learn the intricacies of eMaint and Fluke Connect software products and deliver customer support to customers, partners, and internal team members via telephone, web meeting and chat technologies. This is a ground floor opportunity to join a growing team that supports advancement from within to other departments,...


  • São Paulo, São Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support...


  • Campinas, São Paulo, Brasil Optel Group Tempo inteiro

    OPTEL. Responsible. Agile. Innovative.OPTEL is an international company that develops for customers based, for the most part, outside of Canada, transformative software, middleware and hardware solutions allowing to secure and ensure compliance of the supply chain in the most major industry sectors such as pharmaceuticals and food, with the aim of reducing...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    We help the world run betterWe are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer's request to support. As part of the global Customer Success organization, you will play a critical role in the company's current and future success as your primary goal will be to analyze and enable our...


  • São Paulo, São Paulo, Brasil Neo Group Tempo inteiro

    Customer Support Specialist (Japanese Speaking)Come on board with Neo Group Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to...


  • São Paulo, São Paulo, Brasil SAP SE Tempo inteiro

    Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team...


  • São Paulo, São Paulo, Brasil Software AG Tempo inteiro

    ABOUT THE JOBSoftware AG is seeking a management level individual to help take our industry-leading webMethods Integration Server support organization in Brazil to the next level.This position is in the Global Support (GS) department. GS is a 120+ team that is globally distributed organization located across 9 time zones. Our team members are highly...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team...


  • Campinas, São Paulo, Brasil e Tempo inteiro

    e.Mix has been a software development provider for over years, serving various industries such as foreign trade, construction, technology, customs terminals, and telecommunications.Our software handles millions of customer operations annually, boosting productivity, accuracy, and cutting costs. We are a leading software developer in process management, with...


  • São Paulo, São Paulo, Brasil Poatek Tempo inteiro

    IT Support Specialist:Who We Are:In 2021, Poatek was acquired by WillowTree, an award-winning digital product consultancy recognized as one of the fastest growing and best places to work in the United States. Now a TELUS International company, with offices across the globe, we continue to partner with the world's leading brands, such as the NBA, Capital One,...


  • São Paulo, São Paulo, Estado de São Paulo, Brasil Teilur Talent Tempo inteiro

    Are you looking to work for an innovative and exciting company from Silicon Valley or New York, 100% remotely? We are looking for multi-skilled candidates with excellent interpersonal skills for the position ofTechnical Support.We are seeking a highly motivated and experienced Senior Systems Administrator who is passionate about technology and committed to...


  • São Paulo, São Paulo, Brasil Bitfinex Tempo inteiro

    How We WorkWe're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.Our team is globally distributed, so clear communication is critical.We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users.If you get excited about being in an industry that is breaking new...


  • Campinas, São Paulo, Brasil e Tempo inteiro

    e.Mix has been a software development provider for over 26 years, serving various industries such as foreign trade, construction, technology, customs terminals, and telecommunications.Our software handles millions of customer operations annually, boosting productivity, accuracy, and cutting costs. We are a leading software developer in process management,...