
Senior Software Engineer
4 semanas atrás
The role of Senior Support Engineer is a highly technical and specialized role which involves providing remote support to our worldwide HCLSoftware customers for the HCL Digital Experience products. We are looking for critical thinkers and self-directed individuals who enjoy analyzing, troubleshooting, and resolving technical problems.
Required Education, Experience, Skills
- Motivation to continually learn, experiment, improve, and share knowledge with others
- Experience demonstrating strong analytical and technical troubleshooting skills on complex problems to support internal or external customers
- Strong written and verbal communication skills in English and either Portuguese or Spanish
- Experience working with new cloud technology (Kubernetes and its service offering on various cloud platforms)
- Work Location: Remote
Preferred Skills
- Experience in middleware
- Basic knowledge of LINUX/ UNIX operating system
- Basic knowledge of reading network traces
- Basic knowledge of troubleshooting java thread dumps
- Basic/Intermediate knowledge of LDAP, J2EE stack
- Basic/Intermediate knowledge of Docker
- Intermediate knowledge of XML, JSON, REST API's
- Intermediate knowledge of Kubernetes on EKS, AKS, GKE
- Intermediate knowledge of java programming
- Intermediate knowledge of HTML, CSS, one or more JavaScript frameworks
- Prior experience with WebSphere Application Server and or HCL Digital Experience products is a plus
- Prior experience with enterprise database such as DB2, Oracle, MSSQL is a plus
- Knowledge of one or more scripting languages is a plus
- Strong written and verbal communication skills in both Spanish and Portuguese is a plus
Job Responsibilities
- Provide remote enterprise technical support for our web-based software products used by multiple fortune 500 companies worldwide
- Primarily focus on Americas-based customers including providing translation assistance when needed for customers in Latin America
- Manage customer-reported problems based on severity and impact
- Diagnose complex technical problems and create test scenarios on a wide variety of platforms
- Identify potential product defects
- Deliver accurate solutions in a timely and effective manner
- Create technical documentation and videos for internal and external consumption to improve overall product documentation and self-help experiences
- Work effectively within a team environment and foster good relationships with cross functional teams to help customers achieve their goals with HCLSoftware
- Grow to become a Subject Matter Expert in HCLSoftware products and related technologies to help drive product improvements and mentor other engineers
- Participate as part of an on-call rotation during the weekend (once every 2 months) to cover any 24x7 activity for critical customer situations
- Potential travel (0 - 5%) to customer onsite location to accelerate troubleshooting progress
-
Software Engineer
4 semanas atrás
São Paulo, Estado de São Paulo, Brasil Herrlog Solutions Tempo inteiroCompany DescriptionHerrlog is a logistics technology company specializing in planning, routing, and tracking. We enable seamless collaboration between shippers and carriers by sharing and analyzing smart, real-time information to optimize operations and improve decision-making.Role DescriptionThis is a full-time hybrid role for a Sr Software Engineer based...
-
Senior Software Engineer
2 semanas atrás
São Paulo, São Paulo, Brasil Sierra Studio Tempo inteiro R$120.000 - R$250.000 por anoSenior Software Engineer – Product & GrowthAbout Sierra StudioWhen you apply to Sierra, you join an ecosystem. We specialize in connecting talented Brazilian professionals with exciting career opportunities in a highly-vetted small community of growing companies in the US. Applying to Sierra seamlessly integrates you into this ecosystem, granting automatic...
-
Senior Software Engineer
1 semana atrás
São Paulo, São Paulo, Brasil Sierra Studio Tempo inteiro R$120.000 - R$150.000 por anoSenior Software Engineer – Product & Growth About Sierra Studio When you apply to Sierra, you join an ecosystem. We specialize in connecting talented Brazilian professionals with exciting career opportunities in a highly-vetted small community of growing companies in the US. Applying to Sierra seamlessly integrates you into this ecosystem, granting...
-
Senior Full-stack Engineer
Há 23 horas
São Paulo, São Paulo, Brasil Truelogic Software Tempo inteiro R$120.000 - R$240.000 por anoAbout TruelogicAt Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.Our team of 600+ highly skilled...
-
Senior Software Engineer
Há 7 dias
São Paulo, São Paulo, Brasil Truelogic Software Tempo inteiro R$120.000 - R$240.000 por anoAbout TruelogicAt Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.Our team of 600+ highly skilled...
-
Software Engineer
Há 7 dias
São Paulo, São Paulo, Brasil Herrlog Solutions Tempo inteiro R$80.000 - R$120.000 por anoCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time hybrid role for a Software Engineer based in São Paulo, SP, with some work from home acceptable. The Software Engineer will be responsible for developing and maintaining software applications, ensuring the functionality and efficiency of back-end systems, applying...
-
Senior Software Engineer Backend
1 semana atrás
São Paulo, São Paulo, Brasil Mercado Livre Brasil Tempo inteiro R$90.000 - R$120.000 por anoComoSenior Software Engineer Backendno Mercado Livre, você projetará e escalará sistemas inovadores e seguros que resolvem problemas reais e de alto impacto. Trabalhará em um ambiente dinâmico com tecnologia de ponta, aplicando boas práticas de engenharia, modelos próprios de IA e aprendizado contínuo, com o propósito de democratizar o comércio...
-
Software Developer
Há 3 dias
São Paulo, São Paulo, Brasil Senior Sistemas Tempo inteiro R$90.000 - R$120.000 por anoSomos inquietos, inovadores, cheios de ideias e sempre prontos pra ação.Porque o desafio de desenvolver as melhores soluções para impulsionar o negócio de milhares de empresas é também o que nosUma empresa GPTW que se orgulha das suas pessoas e que busca oferecer jornadas de crescimento, aprendizado e valorizando a diversidade de pessoas e de...
-
Senior Software Engineer
1 semana atrás
São Paulo, São Paulo, Brasil WiseTech Global Tempo inteiro R$120.000 - R$240.000 por anoAt WiseTech, our mission is to deliver breakthrough products that enable and empower those that operate the complex supply chains of the world - think DHL, FedEx, UPS. Our vision and mission drive everything that we do and are at the core of our strategy. Our people sit at the centre of all of this.It has never been a more important time for organisations to...
-
Software Integration Engineer
2 semanas atrás
São Bernardo do Campo, São Paulo, Brasil Sigma Software Tempo inteiro R$90.000 - R$120.000 por anoCompany Description We are looking for an experienced Software Integration Engineer to support the development of an advanced, Android-based in-vehicle infotainment (IVI) platform. The role involves integrating system layers, applications, and configurations into build packages, managing CI/CD pipelines, validating system functionality through automated...