Junior Customer Service Representative

2 meses atrás


Barueri São Paulo, Estado de São Paulo, Brasil Markem-Imaje Tempo inteiro

As a Junior Customer Service Representative, you will provide customer service for M-I consumables and parts, from order receipt to delivery to the customer.


What you will do:


  • Analyze and process orders for printers, parts and consumables.
  • Track the billing of processed orders.
  • Track the backlog and inform the customer about delays.
  • Contact the logistics department for delivery positions and billing availability.
  • Check processed orders on customer purchasing portals on a daily basis.
  • Issue quotes and send them to customers.
  • Support the customer with complaints, clarifications or questions by email and phone.
  • Support the sales team with printer orders for billing/processing.
  • Support the finance department with re-billing requests.


What you need to have:


  • High school diploma.
  • 1-2 years’ experience with customer service.
  • Fluent Portuguese & Spanish and good command of English are a must
  • User-level knowledge of Office Package
  • Skills: Verbal and written communication, negotiation, influence without authority, organization and time management.
  • Knowledge of SAP is nice to have
  • Availability to work from the office (Barueri) 5 days a week.


You’ll only be the right candidate if you are aligned to our values and culture:


  • Collaborative entrepreneurial spirit
  • Winning through customers
  • High ethical standards, openness and trust
  • Expectations for results
  • Respect and value people


What we offer:


  • Growth Opportunities within international environment
  • Performance based yearly merit increase
  • Health Insurance for employees and legal dependents total paid by the company.
  • Dental Plan
  • Pension Plan
  • Life Insurance.
  • Meal Voucher
  • Free Parking on-site
  • Employee Assistance Program.


If you believe you match our values and have the experience we’re looking for, then apply We can’t wait to hear from you



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