Customer Engagement Executive

Há 1 mês

São Paulo Brazil, BR Engine Brasil Tempo inteiro

"Engine-se e seja (E)ncrível como #Engenius "



Sobre a ENGINE BR

A Engine investe há vários anos em pesquisa e desenvolvimento. Somos pioneiros no modelo de negócio de SAP as a Service, que apoia a transformação digital das empresas oferecendo como serviço todos os componentes de Cloud, software, serviços e sustentação necessários para uma solução de negócio de maneira Turn-Key.


Sobre a vaga

A Engine Brasil está em busca de Customer Engagement Executive (CEE) em consultoria SAP para garantir a satisfação e fidelização dos clientes, desenvolvendo e mantendo relacionamentos estratégicos. Com uma abordagem inovadora na gestão de clientes, caracterizada por um conjunto de estratégias que visam engajar os clientes em todas as fases de compra e em todo o relacionamento dele com a marca.


Principais Responsabilidades:

• Servir como principal ponto de contato para os clientes, desenvolvendo relacionamentos sólidos e de longo prazo.

• Entender profundamente as necessidades e objetivos dos clientes para oferecer soluções adequadas.

• Desenvolver e implementar estratégias para engajar os clientes e garantir sua satisfação contínua.

• Identificar oportunidades de crescimento dentro da base de clientes, promovendo upsell e cross-sell de soluções SAP.

• Colaborar estreitamente com equipes internas, como vendas, consultoria, suporte e desenvolvimento, para garantir a entrega eficaz de soluções e serviços.

• Garantir que todas as partes interessadas internas estejam alinhadas com as necessidades e expectativas dos clientes.

• Monitorar continuamente a satisfação do cliente, coletando feedback e agindo proativamente para resolver problemas.

• Avaliar o desempenho e o sucesso das iniciativas de engajamento do cliente, utilizando métricas apropriadas para medir o impacto.

• Identificar novas oportunidades de negócios dentro da base de clientes existente, buscando expandir a presença da consultoria SAP.

• Participar de atividades de prospecção de novos clientes e colaborar em propostas comerciais.

• Manter-se atualizado sobre as soluções e produtos SAP, bem como as tendências e desenvolvimentos do setor.

• Educar os clientes sobre novas funcionalidades, melhores práticas e benefícios das soluções SAP para maximizar o valor do investimento.

• Preparar relatórios regulares sobre o status de engajamento do cliente, oportunidades identificadas e resolução de problemas.

• Manter registros precisos de interações e atividades relacionadas aos clientes no sistema CRM da empresa.


Requisitos:

•Formação Acadêmica/ Certificações/Cursos Extracurriculares:

- Ensino Superior completo em Administração, Marketing, Gestão Comercial, Comunicação ou áreas correlatas.

Pós-graduação ou MBA em áreas relacionadas será um diferencial.;

- Conhecimento do Sistema Integrado SAP ou demais ferramentas de mercado;


• Experiência Profissional:

- Experiencia mínima de 5 anos atuando na área de Consultoria e Serviços em Tecnologia da Informação / Comercial


Essa posição é estratégica para garantir que a Engine Brasil continue crescendo de forma sustentável e inovadora. Se você é um(a) uma pessoa com paixão por excelência, junte-se a nós


NOSSA MISSÃO É PROVER CONHECIMENTO, INOVAÇÃO E TECNOLOGIA PARA TRANSFORMAR A MANEIRA COMO AS EMPRESAS FAZEM

GESTÃO?NOSSO PROPÓSITO É AJUDAR AS EMPRESAS A SE TORNAREM AINDA MAIS COMPET

ITIVAS.NOSSA VISÃO É SER RECONHECIDO COMO LÍDER EM TRANSFORMAR NOSSOS CLIENTES EM EMPRESAS INTELIGENTES, NOS SEGMENTOS QUE TEMOS ALTA EXPERTISE E ATRAVÉS DE RELACIONAMENTO A LONGO PRAZO.


Nascemos do sonho de revolucionar a gestão das empresas brasileiras, aliamos o melhor da tecnologia às melhores práticas de gestão, dando aos nossos clientes agilidade, inovação e governança em um mundo em constante evolução. Somos a Engine, uma consultoria de gestão e parceira SAP, especializada em soluções que aliam tecnologia, negócio e inovação. Pioneiros na implantação de SAP como Serviço. O Engine Business as a Service, inclui na forma de serviço todos os componentes de Cloud, Software, Serviços e Sustentação. Com aplicação em diversos segmentos de mercado desde alimentícia, farmacêutica, química, serviços, telecomunicação, logística e ambiental. Possibilitando que pequenas e médias empresas terem acesso ao melhor sistema de gestão empresarial em um modelo econômico e financeiro flexível baseado em OPEX

E o mais importante Nossa equipe é apaixonada pelo que faz, por isso somos Engineus.

Vem fazer parte dessa jornada?


#VemserEngenius #Engine

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