DevOps Engineer

3 semanas atrás

Brazil, BR HCLTech Tempo inteiro

Responsibilities

  • To adhere to quality standards, regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
  • To participate or contribute on EN business in creation of proposals to drive Service improvement plans
  • To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
  • To provide support for on call escalations /L3 level support and doing incident & problem management



Required Skills and Experience

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Proven experience as a DevOps Reliability Engineer or similar role.
  • Strong knowledge of cloud platforms, particularly AWS.
  • Proficiency in DevOps tools and practices.
  • Experience with Jenkins for CI/CD pipelines.
  • Knowledge of infrastructure as code tools, especially Terraform.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills.
  • Languages: Portuguese and English.

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