On-Site Technical Support Engineer

3 semanas atrás

Brasília, Distrito Federal, Brasil Zonberation Group Tempo inteiro

Job Title: On-Site Technical Support Engineer


Location: Brasília, Brazil


Employment Type: Ad Hoc / On-Call


Location：St. Bancário Norte Q1, Bloco F, 17º andar, DF，70040-908



Expected Workload: Approximately 1 visit per month (average 4 regular support hours/month)


Job Overview:

We are seeking a skilled and responsive Technical Support Engineer to provide critical on-site support to our clinet Tiktok in Brasilia. This role involves addressing urgent technical issues and performing necessary maintenance during focused, time-bound assignments. The ideal candidate will be a problem-solver who excels under pressure and can deliver effective solutions within 12 to 24-hour service windows.


Key Responsibilities:


( As our recruitment team does not speak the local language, we can only accept

Resumes in English to ensure accurate communication and evaluation. Thank you for your understanding.）


  • Provide timely on-site technical support and maintenance for designated systems and equipment in Brasilia.
  • Respond to ad hoc service requests and resolve issues within a 12 to 24-hour assignment window.
  • Perform diagnostics, troubleshooting, repairs, and system updates as required.
  • Escalate complex technical problems to remote engineering teams and coordinate until resolution.
  • Accurately document service activities, issues, and solutions in the company’s service management system.
  • Ensure all work is performed in compliance with safety standards and operational guidelines.
  • Provide basic technical guidance or training to local end-users if necessary.


Qualifications & Skills:

  • Technical Skill Level Required: Level 2 (advanced troubleshooting, system configuration, hardware/software support, network fundamentals).
  • Proven hands-on experience in field technical support, IT service delivery, or a related role.
  • Familiar with Mac OS system ( 80% are Mac OS systems, 20% are Windows Systems)
  • Strong ability to work autonomously, manage time efficiently, and prioritize tasks during short-notice assignments.
  • Excellent communication skills in English (Portuguese proficiency is a strong advantage).
  • Must be located in or near Brasilia and available for on-site visits, sometimes with short notice.
  • Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified, Cisco CCNA) are preferred.

Working Conditions:

  • Service window: 12–24 hours per assignment, scheduled on an ad hoc basis.
  • Monthly expectation: Approximately 1 on-site visit per month, with potential for occasional remote support.
  • Must have reliable transportation and be willing to travel within the Brasilia area for service calls.

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