Information Technology Support Engineer
Há 14 horas
Hi all,
New Contract Opportunity – IT Support Engineer at Jundiai, Brazil
Job Title: IT Support Engineer
Location: Canoas, Jundiai - BRAZIL
Onsite Work
Full Time
Job Overview:
(2 to 5 yrs Experience )
We are seeking an Onsite IT Support Engineer to provide hands-on technical support, network troubleshooting, and data center assistance at our Jundiai site. The ideal candidate will have strong fundamentals in networking, server management, and IT infrastructure operations within an SLA-driven environment.
Key Responsibilities:
- Provide onsite IT support, including network and hardware troubleshooting.
- Work with network devices such as switches, routers, and wireless access points (preferably Cisco, Riverbed).
- Assign switch ports to VLANs and patch phone ports as needed.
- Troubleshoot Avaya VoIP phones and perform basic configurations.
- Diagnose and coordinate resolution for fiber link issues and switch chassis replacements.
- Perform regular IDF room checks (minimum twice weekly) for cooling, UPS alarms, and PDU health.
- Support data center and network administrators during technical troubleshooting.
- Monitor systems using tools like SolarWinds, Control-M, and EMC Avamar/Data Domain.
- Manage and maintain servers, storage devices, and perform performance monitoring.
- Utilize ITSM tools (preferably ServiceNow) for incident and service management.
- Ensure compliance with SLA-based support requirements.
Required Knowledge & Skills:
- Networking fundamentals (Switches, Routers, VLANs).
- Operating Systems: Windows Server, UNIX, Linux.
- Basic understanding of Active Directory, MS Exchange, and File/Print Servers.
- Familiarity with backup technologies (EMC Avamar preferred).
- Experience with monitoring tools (SolarWinds or similar).
- Strong analytical and communication skills.
- Hands-on experience in data center or infrastructure environments is a plus.
Why Apply?
This is a fantastic chance to work on a high-profile project in Jundiai.
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