Information Technology Support Engineer

Há 14 horas


Canoas, Rio Grande do Sul, Brasil TECEZE Tempo inteiro

Hi all,


New Contract Opportunity – IT Support Engineer at Jundiai, Brazil


Job Title: IT Support Engineer

Location: Canoas, Jundiai - BRAZIL

Onsite Work

Full Time


Job Overview:


(2 to 5 yrs Experience )


We are seeking an Onsite IT Support Engineer to provide hands-on technical support, network troubleshooting, and data center assistance at our Jundiai site. The ideal candidate will have strong fundamentals in networking, server management, and IT infrastructure operations within an SLA-driven environment.

Key Responsibilities:

  • Provide onsite IT support, including network and hardware troubleshooting.
  • Work with network devices such as switches, routers, and wireless access points (preferably Cisco, Riverbed).
  • Assign switch ports to VLANs and patch phone ports as needed.
  • Troubleshoot Avaya VoIP phones and perform basic configurations.
  • Diagnose and coordinate resolution for fiber link issues and switch chassis replacements.
  • Perform regular IDF room checks (minimum twice weekly) for cooling, UPS alarms, and PDU health.
  • Support data center and network administrators during technical troubleshooting.
  • Monitor systems using tools like SolarWinds, Control-M, and EMC Avamar/Data Domain.
  • Manage and maintain servers, storage devices, and perform performance monitoring.
  • Utilize ITSM tools (preferably ServiceNow) for incident and service management.
  • Ensure compliance with SLA-based support requirements.

Required Knowledge & Skills:

  • Networking fundamentals (Switches, Routers, VLANs).
  • Operating Systems: Windows Server, UNIX, Linux.
  • Basic understanding of Active Directory, MS Exchange, and File/Print Servers.
  • Familiarity with backup technologies (EMC Avamar preferred).
  • Experience with monitoring tools (SolarWinds or similar).
  • Strong analytical and communication skills.
  • Hands-on experience in data center or infrastructure environments is a plus.


Why Apply?

This is a fantastic chance to work on a high-profile project in Jundiai.


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