Sales & Service Representative (Brazil, Beauty Automation)
Há 3 dias
We are seeking a dynamic and customer-focused individual to join our team as a Sales & Service Representative for the Brazilian market. In this role, you will be responsible for managing and supporting our local customer base, ensuring that both new and existing users have a seamless experience with our product.
What We Offer:
2500 BRL + KPI 3000 BRL (KPI to be applied after a 2-3-month probation period).
Please note that this is a full-time remote position, Monday to Friday, from 9 AM to 6 PM (Brazilian time).
About DIKIDI Business
DIKIDI is a global online platform for appointment scheduling and business management, designed specifically for beauty professionals.
- Operating in 95 countries worldwide
- Serving over 90,000 active business users
- Processing more than 10 million records each months
Key Responsibilities:
- Lead Qualification & Outreach: Call and qualify newly uploaded leads, ensuring they understand the value of our product and are guided through the onboarding process.
- Product Demos: Conduct engaging and informative product demonstrations for potential customers, showcasing the key features and benefits.
- Customer Onboarding: Guide new customers through the onboarding process, ensuring they understand how to use the product effectively and achieve their desired outcomes.
- Upselling & Cross-Selling: Identify opportunities to upsell or cross-sell additional features or services based on customer needs and product usage.
- Educational Content Creation: Record educational videos to help users understand how to use the product effectively and get the most out of it.
Key Requirements:
- Proven experience in sales or support, ideally in a B2B environment
- Ability to build rapport and trust with customers
- Excellent problem-solving skills and a proactive, solution-oriented mindset.
- Ability to work independently, manage time effectively, and meet deadlines.
- Language Skills: Brazilian Portuguese + fluent English
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