Store Manager

Store Manager

B V L G A R I Latin America & Caribbean is looking for a Store Manager to join it's Cidade de Jardim boutique in Sao Paulo, Brazil

Acting as the Ambassador of the brand, the Store Manager is responsible for inspiring and developing the store team to successfully reach quantitative and qualitative targets.

The Store Manager is a strong leader who is able to collaborate with internal business partners to

drive all business initiatives with a sense of urgency. He/she is a strategic thinker who is able to solve problems, provide recommendations and make decisions. He/she is able to gather and challenge information from different sources to make clear and impactful decisions in a timely manner.

The Store Manager will develop strong business relationships externally and internally to gain support and cooperation to drive the business forward.

Essential Duties:

Business and Sales Performance

• Support the sales team in every capacity to achieve budget
• Analyze and monitor store KPI’s on a daily, weekly and monthly basis to implement action plans to achieve target KPI’s.
• At the start of the year, propose a store strategy to the Senior Director of Retail to meet all store goals and objectives. Strategy to be refreshed quarterly.
• Develop a business plan and coordinate execution and implementation cross functionally with each departments support.
• Identify opportunities to improve performance. Work with corporate business partners to develop strategies to raise performance.
• Manage personnel costs keeping in line with the set budget/forecast given by Human Resources.
• Control discount activity to compliance with policies.
• Analyze performance by category and partner with the Merchandising team to validate action plan in order to drive a positive and sustainable difference.
• Utilize suite of reporting available to engage in quantifiable business driving conversations with team and NY Business Partners.
• Possess a merchant level product knowledge understanding.

Team Leadership

• Train direct reports, coach, and motivate each direct report to perform at their highest potential for the growth and development of direct reports to prepare them for next level roles.
• Monitor the execution of Bulgari selling ceremony to achieve the best quantitative and qualitative business results (i.e mystery shops).
• Coach the sales team on how to deliver a unique and memorable shopping experience (client focus, storytelling, extraordinary service, selling skills and attitude), observing the sales floor and providing feedback accordingly.
• Together with Talent Acquisition in recruiting members according to brand vision and image accountable to final hiring decisions.
• Performance review (PCR) and development plans for all direct reports. Address performance issues and create development plans. All staff receives monthly, quarterly and annual feedback.
• Maintain grooming, uniform and behavior standards of all store staff are being met.
• Monitor store schedules, ensuring adherence to handbook policies including blackout dates & overtime rules the integrity of payroll and the payroll process for the turnover rate of the store.
• Correct backup candidates for unexpected situations.

Store Operations

• Optimize in front of house presence by managing a schedule of at least 70% of time on the floor in store and 30% focus on back office activities.
• Guarantee the implementation of the VM guidelines in accordance to the corporate VM Dept. ensuring the correct product display and in store merchandising.
• Ensure Appropriate Store Procedures: retail operations procedures and best practices are being adhered to; versed on the Process and Procedure.Manual; user of Beanstore with Retail Operations to ensure adherence to loss prevention policies and procedures and proactively identify trends that support achieving all inventory goals; up to date on all policies and procedures in the company Human Resources handbook and well as labor laws; both federal and state specific.

CRM and Market

• Responsible for driving the in-store shift from walk-in customer outreach to meaningful client relationship building by supporting the development of a robust client development strategy.
• Strictly monitor the luxury jewelry market performance, including product, price, promotions and competitors activities and make suggestions to improve and enhance store performance.
• Responsible to foster a relationship and direct line of communication with mall manager and marketing team.
• Develop a holistic marketplace strategy, identifying and recommending key partners to accelerate future growth and develop new relationships; participate and involve sales team in social events.

Key Competencies:

• At least 6 years work experience in luxury retail environment or working with luxury products.
• Managerial experience with an emphasis on motivating and developing staff at various career levels.
• Ability to leverage networks by cultivating key industry related relationships as well as knowledge of local marketing and media.
• Ability to think strategically, make sound decisions and put in place the proper business actions.
• Must work retail hours – Weekdays and Weekends, Evenings & Holidays.
• Knowledge of Microsoft Office programs: Excel, Word, PowerPoint and ability to acquire some expertise in Store operation applications (Beanstore, Sales Force, SAP.)
• Conversational English is a must, other languages plus.
• BOLD sense of initiative.