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Come to one of the biggest IT Services companies in the world Here you can transform your career Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment. We are looking for Senior Site Leader,Onsite,Sao Paulo who wants to learn and transform his career. In this role you will: (responsibilities) The Site Leader is responsible for the delivery of overall operations of the country.The Site Leader has the responsibilities and competencies of a Tech Level-3 plus:Responsibilities:. Oversee all operational activities of the team (Queue Manager and Tech levels 1, 2, 3). Ensure the team is compliant to the company (TCS) and client (Citi) policies, standards and code of conduct. Manage the team training and performance. Act as primary point of contact and escalation for the team. Foster a positive work environmentCompetencies:. Strong understanding of end-to-end operational processes. Resource planning and allocation. Team leadership, motivation, and development. Conflict resolution and mediation. Performance management and coaching. Intermediate English. Excellent interpersonal and communication skills (verbal and written). Stakeholder management (internal and external). Negotiation and influencing skills. Accountability and ownership. Adaptability and resilience. Integrity and ethical leadership. Strong problem-solving and analytical abilitiesWhat can you expect from us? • Professional development and constant evolution of your skills, always in line with your interests. • Opportunities to work outside Brazil • A collaborative, diverse and innovative environment that encourages teamwork. What do we offer? TCS Benefits – Brazil: Health insurance Dental Plan Life insurance Transportation vouchers Meal/Food Voucher Childcare assistance Gympass TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates Partnership with SESC Reimbursement of Certifications Free TCS Learning Portal – Online courses and live training International experience opportunity Discount Partnership with Universities and Language Schools Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire TCS Gems – Recognition for performance Xcelerate – Free Mentoring Career Platform At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer #Buildingonbelief ID: 10429014
