Network Engineer

Há 1 mês


São Paulo Brazil, BR HCLTech Tempo inteiro

omos a HCLTech, uma das maiores empresas de tecnologia e DSA que mais crescem no mundo, com mais de 219.000 profissionais espalhados em 54 países, impulsionando o progresso através de recursos líderes do segmento e centrados nas áreas de Digital, Engenharia e Nuvem.


A força motriz por trás desse trabalho, nosso pessoal, é um público diversificado, criativo e apaixonado,o que nos possibilita estar sempre elevando o padrão de excelência de nossos serviços. De nosso lado, trabalhamos para que cada um de nossos profissionais possa atingir seu melhor, ao mesmo tempo em que nos esforçamos para ajudá-los a encontrar sua inspiração diária e, assim, se tornar a melhor versão de si mesmos.


Estamos à procura de um Network Engineer altamente talentoso e automotivado para se juntar a nós em nossa jornada para avançar no mundo tecnológico por meio da inovação e criatividade.


Seu Papel & Responsabilidades:


Qualificações & Experiência:


  • English Advanced


  • To provide support for on call escalations and doing root cause analysis of given issue to independently resolve tickets within agreed SLA of ticket volume and time to adhere to quality standards, regulatory requirements and company policies Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts to ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.


  • Acting in the monitoring, administration, installation and resolution of problems in equipment and devices related to Telecom and Computer Networks



Igualdade & Oportunidade para Todos



Representando 165 nacionalidades em todo o mundo, nos orgulhamos de ser um empregador que oferece igualdade de oportunidades, comprometido em fornecer oportunidades iguais de emprego a todos os candidatos e funcionários, independentemente de raça, religião, sexo, cor, idade, nacionalidade, gravidez, orientação sexual, deficiência física ou informações genéticas, ou qualquer outra classificação protegida, de acordo com as leis federais, estaduais e/ou locais.


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