Customer Relationship Manager

1 dia atrás

Brasil, BR Randstad Brasil Tempo inteiro

Estamos em busca de um Customer Relationship Manager para integrar a uma estrutura de atendimento a grandes contas em uma multinacional de destaque, localizada na região de Barueri/SP. Este profissional será o ponto central de contato para clientes estratégicos do setor automotivo, liderando a jornada de relacionamento e garantindo a excelência operacional.


Missão do Cargo

Gerenciar o relacionamento com contas estratégicas (Key Accounts) do setor automotivo, atuando como o elo entre as necessidades do cliente e a entrega da organização. O foco está em maximizar a satisfação, garantir a retenção e otimizar processos comerciais e operacionais que sustentem o crescimento do negócio.


Principais Responsabilidades

  • Gestão de Relacionamento (Account Management): Atuar como o principal interlocutor do cliente, desenvolvendo parcerias de longo prazo e garantindo que os objetivos estratégicos de ambas as partes sejam atingidos.
  • Implementação e Onboarding: Liderar a entrada de novas contas, assegurando que todos os requisitos operacionais e comerciais sejam implementados dentro dos prazos e padrões de qualidade.
  • Governança Operacional: Supervisionar processos críticos como faturamento, repasse de prêmios, fluxos de comissionamento e sinistros, garantindo a conformidade e a eficiência.
  • Sinergia Interna: Colaborar ativamente com áreas de suporte (Operações, TI e Finanças) para alinhar fluxos e resolver gargalos que impactem a experiência do cliente.
  • Business Intelligence & Reporting: Realizar a análise mensal de KPIs de performance e preparar materiais gerenciais de alto impacto para apresentações de resultados (QBRs) junto à diretoria e aos clientes.
  • Presença Estratégica: Conduzir reuniões presenciais e visitas técnicas para alinhamento operacional e fortalecimento do networking institucional.


Requisitos Técnicos

  • Experiência: Sólida vivência em gestão de relacionamento corporativo (Customer Relationship Management) e gestão de contas B2B.
  • Expertise Setorial: Conhecimento profundo do setor Automotivo e/ou mercado de Seguros.
  • Gestão de Projetos: Familiaridade com metodologias ágeis ou tradicionais (PDCA, Scrum, Kanban).
  • Ferramentas: Domínio de sistemas de CRM (Salesforce, SAP ou similares). Excel Avançado e familiaridade com ferramentas de BI (Power BI).
  • Idiomas: Inglês Avançado


Competências Comportamentais

  • Comunicação Influente: Habilidade para negociar e transitar entre diferentes áreas e níveis hierárquicos.
  • Visão Estratégica: Foco em resultados, com capacidade de analisar processos de ponta a ponta.
  • Customer Centricity: Orientação total para a experiência e o sucesso do cliente.
  • Proatividade e Organização: Capacidade de gerir múltiplas demandas e prioridades em um ambiente dinâmico.

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