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Customer Retention Manager

4 meses atrás

Brazil, BR Inplaybet Tempo inteiro

About inplayBet:

inplayBet is an innovative leader in the online sportsbook and casino industry, dedicated to enhancing user experience through cutting-edge technology and engaging content. We are looking for an experienced Customer Retention Manager to join our team and lead initiatives aimed at maximizing customer loyalty and retention.


Role Overview:

The Customer Retention Manager will be responsible for developing and implementing effective customer retention strategies that enhance customer engagement and loyalty. This role includes overseeing CRM systems, loyalty programs, gamification strategies, and personalization efforts to ensure a captivating and personalized user experience.


Key Responsibilities:

  • Design and implement comprehensive customer retention strategies that increase customer lifetime value and reduce churn.
  • Manage CRM platforms to nurture customer relationships and enhance communication strategies.
  • Develop and oversee customer loyalty programs that reward and encourage ongoing engagement.
  • Implement gamification techniques to increase customer engagement through interactive and enjoyable experiences.
  • Utilize data analytics to monitor customer behavior and tailor marketing campaigns to customer preferences and feedback.
  • Collaborate with the marketing, sales, and product development teams to align retention strategies with business objectives.
  • Report on the effectiveness of retention strategies and provide insights and recommendations for continuous improvement.


Requirements:

  • Proven experience as a Customer Retention Manager or similar role, preferably within the iGaming industry.
  • Strong understanding of CRM software, customer loyalty programs, and current market trends in customer engagement.
  • Excellent analytical and organizational skills, with the ability to manage multiple projects simultaneously.
  • Strong communication skills and proficiency in English; additional language skills are a plus.
  • Creative thinker with a proven track record of implementing innovative retention strategies.


What We Offer:

  • A pivotal role in a rapidly growing sector within the online gaming industry.
  • The opportunity to work with a dynamic and creative team committed to redefining the gaming experience.
  • Opportunities for professional growth and development.


If you are passionate about customer engagement and have a knack for developing strategies that keep customers coming back, we would love to hear from you. Join us at inplayBet to help shape the future of our customer retention efforts and contribute to our ongoing success.


To Apply:

Interested candidates are invited to submit their resume and a cover letter explaining their qualifications and passion for the role.


We look forward to your application