ServiceNow Business Analyst
Há 22 horas
**Must work in Hawaii Standard timezone**
Essential Job Functions
• Facilitate discussions with stakeholders to gather requirements, define project scope, and identify key features
and functionalities for child support solutions.
• Collaborate with cross-functional teams, including developers, designers, and junior business analysts, to
translate business needs into technical requirements and user stories.
• Conduct market research and analysis to identify trends, opportunities, and competitive landscape in the child
support industry.
• Serve as the primary point of contact for potential clients, engaging in regular meetings to provide updates on
project progress, gather feedback, and address any concerns or issues.
• Present project proposals, deliverables, and recommendations to clients in a clear and compelling manner,
ensuring alignment with their goals and objectives.
• Create implementation roadmap for product delivery
• Work closely with the marketing team to develop promotional materials, case studies, and success stories
highlighting the impact of child support solutions on clients and end-users.
• Participate in child Support conferences to promote eWorld child support solutions and establish product
leadership in this field.
• Other duties assigned
Required Skills and Abilities
• Customer Experience ServiceNow Government related Project
• Assist in creating marketing campaigns, presentations, and demos to showcase the features and benefits of the products to potential clients and stakeholders.
• Build and maintain strong relationships with clients, fostering trust and collaboration throughout the project lifecycle.
• Examine the impact of planned changes on company processes, systems, and stakeholders, and develop change management strategies to ensure a seamless transition.
• Prepare comprehensive documentation, including business requirements, functional specifications, process maps, and user manuals, to support system understanding and future maintenance.
• Identify opportunities for business process optimization, efficiency improvements, and automation on a proactive basis, and give recommendations for continuous improvement programs.
•Strong analytical and problem-solving skills
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