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Há 1 mês
The IT Systems & Automation Analyst supports IT operations within a Global Business Services (GBS) model by assisting in systems administration, process automation, and end-user support. The role focuses on operational execution, learning, and continuous improvement of IT services.
Key Responsibilities:
- Support low-code workflow automation initiatives under senior guidance.
- Develop and maintain basic PowerShell scripts for task automation.
- Assist with simple API integrations between systems.
- Provide operational support for HubSpot administration (users, configurations, automations).
- Support server and cloud infrastructure monitoring and maintenance.
- Deliver Help Desk and end-user support, managing tickets according to defined SLAs.
- Document procedures, solutions, and standard operating processes.
- Collaborate with regional and global IT teams within the GBS model.
Qualifications
- Degree or final-year student in IT, Computer Science, or related fields.
- 0-2 years of experience in IT support, systems administration, or automation.
- Advanced English level
- Basic knowledge of PowerShell, APIs, and automation tools.
- Familiarity with HubSpot or similar platforms is a plus.
- Exposure to cloud and server environments.
- Service-oriented mindset and strong communication skills.
- Ability to work in a global, shared services environment.
