Infrastructure Specialist

3 semanas atrás

Greater São Paulo Area, BR UPDT272 Tempo inteiro

Estamos a expandir as nossas operações no Brasil e procuramos um profissional de TI que queira fazer parte deste crescimento.Contamos contigo para apoiar e estruturar este projeto desde a base.


Estamos a recrutar um profissional de TI para atuar como ponto único de Infraestrutura e Suporte para as operações no Brasil e Uruguai, com forte interação com equipas globais e fornecedores locais.


Importante: Modelo Híbrido / SP - Avenida Tamboré - Alphaville


Pessoal:

  • Perfil analítico, organizado e estruturado
  • Boa capacidade de comunicação
  • Autonomia e forte sentido de prioridades
  • Capacidade de atuar como ponto focal de Infraestrutura para Brasil e Uruguai


Idioma:

  • Português e Espanhol obrigatórios
  • Inglês desejável


Responsabilidades Principais:

  • Gestão de inventário de equipamentos de TI e processos de descarte
  • Administração de contratos com fornecedores de TI
  • Apoio consultivo aos processos e investimentos de TI, em articulação com a Diretora de TI


Suporte a Utilizadores:

  • Atendimento e gestão de tickets via ServiceNow, garantindo SLA
  • Suporte a acessos, palavras passe e configuração de dispositivos
  • Suporte remoto e telefónico, incluindo impressoras e scanners


Responsabilidades Técnicas:

  • Gestão de infraestrutura de TI incluindo servidores, redes e conectividade
  • Suporte a ambientes Microsoft e Linux, redes LAN e WAN, virtualização e cloud
  • Segurança, backups, firewalls Fortigate, VPN, antimalware e atualizações
  • Suporte a aplicações, hardware, email, ERPs, CRMs e serviços de telecomunicações


Relacionamento com Fornecedores:

  • Interface com fornecedores de hardware, redes, telefonia e impressão


Governança e Compliance

  • Ponto focal em auditorias internas e externas
  • Conformidade com LGPD, SOX e GDPR e manutenção de documentação


Diferenciais:

  • Experiência em ambiente corporativo multinacional
  • Vivência com ITSM ServiceNow ou ferramentas similares
  • Conhecimento em governança e compliance



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