Operations Manager

About the Role:A growing international betting operator is seeking a results-driven and highly structured Deputy Operations Manager to support the expansion of their retail sports betting operations in Brazil. Based in João Pessoa, this leadership position will play a critical role in implementing operational strategies, managing cross-functional support teams, and ensuring consistent service delivery across multiple sites. The role combines oversight of technology deployment, logistics, procurement, facilities, compliance, and security operations in a fast-paced and regulated industry.Main Responsibilities:Operational Leadership & ExecutionAssist in executing the national operational roadmap under the guidance of senior leadership.Manage daily operations across retail locations, including POS, agent networks, and kiosks.Supervise infrastructure setup and ensure systems and devices operate efficiently at all sites.Coordinate interdepartmental efforts to align with business goals and maintain continuity.Technology & Systems IntegrationOversee local deployment of technical solutions and platforms.Lead integrations with payment providers, CPF verification systems, and compliance APIs.Ensure systems meet national standards and regulatory certifications (e.g., GLI 13/16/33, LOTEP).Monitor system reliability, data integrity, and uptime across operational platforms.Procurement, Logistics & Import OperationsLead end-to-end logistics, from supplier management and purchasing to customs compliance.Authorize procurement activities within established approval frameworks.Handle supplier negotiations to secure cost-effective, high-quality services.Manage importation processes, ensuring all materials meet legal and regulatory standards.Inventory, Warehousing & DispatchMonitor inventory levels and material flow across all operational hubs.Enforce warehouse protocols for receiving, storing, and distributing goods.Maintain accurate records and traceability for stock and movement control.Fleet, Facilities & MaintenanceOversee vehicle availability, usage, and preventive maintenance for operational fleets.Supervise construction, renovation, and ongoing maintenance of physical locations.Manage upkeep of generators, HVAC systems, power supply, and core IT infrastructure.Ensure contractors meet quality, time, and cost expectations.Safety, Security & Risk MitigationLead on-site physical security efforts, including guards, access control, and patrols.Ensure adherence to fire safety and workplace safety standards.Respond to and document incidents related to theft, vandalism, or other safety breaches.Conduct regular audits of safety protocols and asset protection measures.Compliance & Internal ControlsEnforce operational policies aligned with AML, KYC, LGPD, and internal control standards.Support audits by providing necessary operational records and data.Track and report performance metrics around operational efficiency and system uptime.Generate detailed reports for leadership and headquarters.Team Leadership & DevelopmentSupervise cross-functional teams in operations, logistics, security, and maintenance.Collaborate with HR to address staffing needs, performance management, and training.Foster a culture of accountability, safety, and continuous process improvement.Desired Experience:Bachelor's degree in Engineering, Supply Chain, IT, Business, or a related discipline.Minimum of 7 years’ experience in operations or logistics, ideally in gaming, fintech, retail, or similarly regulated sectors.Demonstrated success managing import processes, supplier relations, and inventory systems.Hands-on experience with rolling out technology solutions and managing infrastructure in the field.Familiarity with Brazilian compliance standards including LOTEP, LGPD, AML/KYC, and GLI certifications.Strong financial skills with a focus on budget control and cost efficiency.Fluent in both Portuguese and English.Proven leadership ability and organizational skills in a multi-site, fast-growth environment.Highly detail-oriented, execution-focused, and adaptable under pressure.