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IT Site Services Support, Americas
4 meses atrás
Archroma is a globally recognized and leading specialty chemicals company dedicated to creating a more colorful, sustainable, and efficient world. Our mission is to be the best partner to our customers, with a deep commitment to innovation, quality, and sustainability. With a rich heritage of more than 100 years, we continue to drive excellence in the chemical industry. As we expand our operations, we are seeking a skilled and dedicated IT Site Service Support professional to join our team.
Description
Position Overview Are you ready to take your IT career to the next level? We are seeking a motivated and detail-oriented IT Site Service Support expert to join our IT team at Archroma. As an IT Site Service Support specialist, you will play a crucial role in maintaining, troubleshooting, enhancing the IT infrastructure at a specific site, and providing outstanding technical support to end-users. You'll have the opportunity to work with the latest technologies and collaborate with a talented team of IT professionals.
The Perfect Candidate We're seeking the perfect candidate who possesses the following qualities: • Technical Expertise: You have a deep understanding of IT systems, hardware, and software, allowing you to efficiently resolve technical issues and maintain the IT infrastructure. • Customer-Centric: Your exceptional interpersonal skills and commitment to delivering topnotch end-user support make you a valuable asset to our team. • Problem-Solving Pro: You excel at identifying and resolving IT-related challenges, ensuring minimal downtime and smooth operation. • Team Player: You thrive in a collaborative environment, working closely with IT teams and stakeholders to collaborate with improvements and new technologies deployments. • Advanced English and Spanish Skills: Proficiency in written and spoken English and Spanish due to our global/regionals operations.
Key Responsibilities • IT Infrastructure Maintenance: Proactively monitor and maintain the IT infrastructure at the site, including hardware, software, and network components, to ensure optimal performance and reliability. • End-User Support: Provide exceptional technical support to end-users at the site, promptly resolving IT issues, and offering guidance and training when necessary. • Troubleshooting: Investigate and resolve IT-related issues, minimizing downtime and ensuring the smooth operation of systems. • IT Stock Management: Manage and maintain IT stock at the site, including hardware, software, and peripherals. Monitor inventory levels, place orders as needed, and ensure the availability of necessary IT resources. • IT Security: Assist in maintaining cybersecurity measures at the site, ensuring that data and systems are protected from potential threats. • Documentation: Keep detailed records of all IT-related activities, configurations, and incidents at the site. • Collaboration: Collaborate with IT teams and stakeholders to implement new technologies, system improvements, and process enhancements
Qualifications • A bachelor’s degree in information technology or a related field is desired. • Proven +5 years of experience in IT support, systems maintenance, troubleshooting, and IT stock management. • Advanced English language skills (written and spoken) due to our global operations. • Strong knowledge of various operating systems, hardware, and software. • Excellent problem-solving skills and the ability to work well under pressure. • Exceptional communication and interpersonal skills to provide top-notch end-user support. • A passion for staying up to date with the latest IT trends and technologies.
