Network Customer Success Engineer

Há 6 horas

Brazil, BR AllianceIT Inc Tempo inteiro

This is a remote position to work from LATAM collaborating with US clients.


We offer:

  • 100% Remote Work
  • $21 USD per hour


Title: Customer Success Engineer

As a Customer Success Engineer within the LATAM SASE team, you will be part of a business-critical capability to enable our customers’ secure environments across the LATAM region. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy.


Responsibilities:

  • Assist customers in implementing SASE solutions and fully integrate these into their security and networking operations
  • Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
  • Serve as a customer advocate in influencing product roadmap and improvements
  • Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
  • Be a Go-To customer expert on *** SASE security solutions and become a Subject Matter expert over time


Required Qualifications:

  • In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
  • Understanding SASE architecture and value proposition
  • Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
  • Knowledge of Linux (including BASH and Python scripting)

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