Technical Support Engineer

Há 13 horas

Brazil, BR UST España & Latam Tempo inteiro

We are still looking for talent… and we would love for you to join our team

For over 25 years, UST has worked alongside the world’s best companies to make a real impact through business transformation. Driven by technology, inspired by people, and guided by our purpose, UST supports clients from design to implementation. Together, with more than 30,000 employees in 30 countries, we build to create limitless impact, reaching billions of lives in the process.


We are looking for an experienced L2 Support Analyst to provide functional production support for enterprise Contract Management Software (CMS/CLM) platforms. This role focuses on incident resolution, configuration support, and close collaboration with business users and technical teams to ensure system stability and efficient contract operations.


Key Responsibilities

  • Provide Level 2 production support for Contract Management Software platforms, including incident, problem, and service request management.
  • Analyze and resolve issues related to:
  • Contract templates, clause libraries, and fallback logic
  • Workflows, approvals, and business rule configurations
  • Metadata, attributes, and contract type setups
  • Perform root cause analysis for recurring functional and configuration-related issues.
  • Support minor enhancements and functional configuration changes (non-code).
  • Troubleshoot integration-related issues and coordinate with Level 3 technical teams when required.
  • Manage user access, role assignments, and permission-related issues.
  • Execute approved data corrections, metadata updates, and configuration fixes.
  • Support UAT and regression testing for fixes and minor platform updates.
  • Maintain support documentation, knowledge articles, and operational runbooks.
  • Collaborate closely with L1 support teams, business stakeholders, and L3 technical teams to ensure timely issue resolution.


Required Skills & Experience

  • 3+ years of experience providing production support for Contract Management Software (CLM/CMS) platforms (e.g., Icertis, Coupa CLM, DocuSign CLM, SAP CLM, or similar).
  • Strong hands-on experience with functional configurations, including:
  • Contract templates and clause libraries
  • Workflows, rules, and approvals
  • English (B2- Fluent)
  • Metadata, attributes, and contract types
  • Solid understanding of contract lifecycle management processes.
  • Experience working with ITSM tools (e.g., ServiceNow).
  • Strong analytical, communication, and stakeholder management skills.

Nice to Have

  • Experience supporting enterprise SaaS applications in complex or regulated environments.
  • Exposure to system integrations with ERP, CRM, or document management platforms.
  • Familiarity with ITIL-based support models or Agile delivery environments.


UST is waiting for you

  • Technical Support Engineer

    1 semana atrás

    Brazil, BR Traefik Labs Tempo inteiro

    At Traefik Labs, we don’t just "close tickets." We solve the complex infrastructure puzzles that power the modern web. We are looking for a Technical Support Engineer who lives and breathes cloud-native ecosystems.This role is for someone who loves diving deep into Kubernetes, understands the nuances of Ingress Controllers, API Gateways, and API...

  • English-speaking Technical Support Representative

    4 semanas atrás

    Brazil, BR Mindy Support Tempo inteiro

    Join our fast growing company as a Customer Support Agent (with English C1 language skills).It is a remote full-time position.Start date: 05.01.2026Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest)At Mindy-Support you have great opportunity to get:Experience in the international...

  • Part-time English-speaking Technical Support Representative

    4 semanas atrás

    Brazil, BR Mindy Support Tempo inteiro

    Join our fast growing company as a Customer Support Agent (with English C1 language skills).It is a remote part-time position.Start date: 05.01.2026Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest) (around 8-10 shifts per month)Proactively ensure uninterrupted coverage of...

  • Technical Support Specialist

    Há 13 horas

    Brazil, BR Sportingtech Tempo inteiro

    We Are Sportingtech:Sportingtech is a multi-award-winning provider of turnkey betting and gaming solutions designed for regulated and emerging markets around the world. Our iGaming platform offers everything covering sportsbook and casino via a modular system and intuitive back office for a fully omni-channel solution. Our unparalleled ability to cater for...

  • Data Engineer

    Há 6 dias

    Brazil, BR Vista Applied Solutions Group Inc Tempo inteiro

    Job Summary:We are seeking a Data Engineer to enhance the resilience and operational stability of our data pipelines, from factory floor to cloud repositories. This critical role will focus on building robust monitoring and support systems, and on accelerating our ability to understand and resolve system and pipeline breakdownsResponsibilities:Design,...

  • Technical Recruiter

    3 semanas atrás

    Brazil, BR GeorgiaTEK Systems Inc. Tempo inteiro

    Job Title: Technical RecruiterLocation: Brazil (Remote)Employment Type: Contract/ Full Time Job SummaryWe are seeking an experienced Technical Recruiter based in Brazil to support end-to-end recruitment for technology roles across engineering, data, cloud, and emerging tech domains. This is a fully remote position, where you will collaborate with global...

  • Control Engineer

    3 semanas atrás

    Brazil, BR TARGAN Inc. Tempo inteiro

    Controls Engineer – Sustaining Remote | Global Support Role | Full-TimeTARGANAbout the RoleTARGAN is transforming animal agriculture through advanced automation — and we’re looking for a Controls Engineer – Sustaining to help keep our systems running smoothly around the world.This is a hands-on, global support role that bridges Field Services and R&D...

  • PLM Engineer III

    4 semanas atrás

    Brazil, BR Maitsys Tempo inteiro

    PLM Engineer III @ RemoteJob Summary:In this role, the PLM Engineer III will serve as a technical expert in the areas of infrastructure related to manufacturing information systems. The engineer will identify methods and architect solutions to provide a high level of service to end-users of the application(s). This role will help build out, maintain, and...

  • Lead Software Engineer

    2 semanas atrás

    Brazil, BR Cor Tempo inteiro

    Lead Software EngineerWe are looking for a Senior Software Engineer / Engineering Manager to lead and manage our growing tech team. This is a hands-on leadership role for someone with deep technical expertise and strong experience managing teams and delivering high-quality software.You will be responsible for guiding architecture decisions, solving complex...

  • Data Engineer

    1 semana atrás

    Brazil, BR Insight Global Tempo inteiro

    Required Skills & Experience- 5+ years of experience with Power BI development and engineering (DAX and semantic model development and deployment)- Strong hands on coding ability in PySpark and Python- Professional working experience with Databricks, Fabirc, or similar Spark platforms- Fair knowledge on the use of Azure Dev Ops (ADO) to manage repository and...