Support Engineer
1 semana atrás
Join the Traefik Labs Support Team and Make a Difference
Are you passionate about solving technical challenges and delivering exceptional customer experiences? Traefik Labs, a leading API Gateway and API Management solutions provider, is seeking to grow its team with talented Support Engineers.
What You'll Do:
- Customer Champion: You’re the first line of defense for our customers. You handle support tickets and provide timely, effective solutions.
- Technical Problem Solver: Dive deep into complex issues, and work closely with our engineering team to reproduce and resolve problems.
- Product Innovator: Collaborate with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
- Knowledge Sharing: Contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing your expertise.
What You'll Need:
- Technical Proficiency: Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is a must-have and has become second nature.
- Problem-Solving Skills: A knack for troubleshooting and a dedication to finding solutions.
- Communication Skills: Excellent English written and verbal communication skills to effectively interact with customers and team members.
- Teamwork: A collaborative spirit and the ability to work effectively in a fast-paced, global team.
- Time Zone: GMT -5 to GMT -2
Why Join Traefik Labs?
- Cutting-Edge Technology: Work with the latest API gateway and API management technologies.
- Global Impact: Contribute to a product used by organizations worldwide.
- Career Growth: Opportunities to advance your technical skills and career within a dynamic company.
- Collaborative Culture: Join a supportive and passionate team that values innovation and teamwork.
- Open Source Pioneer: Our flagship Open Source Ingress Controller traefik boasts over 3.5 Billion downloads and global usage. It has become an industry standard.
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