Customer Experience Tools Operations Intern

Há 2 dias

São Paulo, Estado de São Paulo, Brasil Keeta Tempo inteiro

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regionsJob Title: Customer Experience Tools Operations InternLocation: San Paulo nternship Duration: 3-6 months Expected Start Date: 12/2025About the Role: We are seeking a motivated Customer Experience Tools Operations Intern to collaborate with our Tools Operations Lead of CE in managing, optimizing, and maintaining customer service systems and related tools, ensuring system stability and availability, and providing efficient technical support and operational assurance for the customer service team. This role offers exposure to project management, business strategy workshops, and cross-functional collaboration, with potential opportunities for full-time conversion based on performance. Key Responsibilities: System Management: Oversee daily maintenance, configuration, and version updates of customer service systems to ensure stable operations. Requirement Management: Collect system requirements from CE-Sites, coordinating with product and R&D teams for feature development and optimization. Data Analysis: Monitor system performance, analyze usage data, and provide recommendations to improve tool efficiency and user experience.Training and Support: Provide system training for the customer service team, develop related manuals and documentation, and offer on-site support when needed.Requirements: Currently enrolled in university (4th-year student majored in Computer/Technology/Engineering preferred).Native Portuguese fluency; professional English proficiency (written/spoken) for cross-team collaboration.Strong cross-departmental coordination skills, capable of aligning resources to drive tool development.Proficiency in Office Suite (Excel, PowerPoint, Word); familiarity with design tools (e.g., Miro, Lucidchart) is a plus.Interest in service design, UX principles, or business process optimization.Perks & Opportunities: Certificate of completion and letter of recommendation (upon request).Priority consideration for full-time roles through our fast-track recruitment program for outstanding interns.Hands-on mentorship from industry experts and exposure to real-world service design projects.

  • Customer Experience Tools Operations Intern

    1 dia atrás

    São Paulo, São Paulo, Brasil Keeta Tempo inteiro R$60.000 - R$120.000 por ano

    Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta...

  • Customer Service Tools Operations

    1 semana atrás

    São Paulo, Estado de São Paulo, Brasil Keeta Tempo inteiro

    We’re Hiring: Customer Service Tools OperationsKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission...

  • Customer Service Tools Operations

    1 dia atrás

    São Paulo, São Paulo, Brasil Keeta Tempo inteiro R$40.000 - R$60.000 por ano

    We're Hiring: Customer Service Tools OperationsKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We...

  • Customer Experience and Collections Operations Lead, Financial Services

    Há 6 dias

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$120.000 - R$240.000 por ano

    About the Role At Amazon, we are working to be the most customer-centric company on earth. We are seeking a Senior Program Manager to join our Latin America Financial Services Customer Experience and Collections team. The ideal candidate will drive excellence in customer support, collections operations, and partner management. This role requires a...

  • Customer Experience and Collections Operations Lead, Financial Services

    Há 6 dias

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por ano

    DESCRIPTIONAbout the RoleAt Amazon, we are working to be the most customer-centric company on earth. We are seeking a Senior Program Manager to join our Latin America Financial Services Customer Experience and Collections team. The ideal candidate will drive excellence in customer support, collections operations, and partner management. This role requires a...

  • Customer Service Intern

    Há 6 dias

    São Paulo, São Paulo, Brasil Fortive Tempo inteiro R$30.000 - R$45.000 por ano

    As a Customer Service Intern, you'll play a key role in supporting our Brazilian market operations. You'll work closely with customers and distributors to ensure a seamless post-sales experience, while developing technical expertise and communication skills. Your responsibilities will include: Assisting end users and distributors with product specifications...

  • User Experience Operations Intern

    Há 6 dias

    São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro R$30.000 - R$60.000 por ano

    Company OverviewIf you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...

  • Customer Experience Intern

    2 semanas atrás

    São Paulo, São Paulo, Brasil EF Education First Tempo inteiro R$30.000 - R$60.000 por ano

    CUSTOMER EXPERIENCE INTERNDo you dream of an exciting role where your work will have a real impact on people's futures?EF Language Abroad is looking for a person to start their professional journey by working in our Customer Experience team to drive our programs to the next levelJoin a dynamic and fun team that, every day, transforms lives through an...

  • Sales Effectiveness Operations Specialist

    1 semana atrás

    São Paulo, Estado de São Paulo, Brasil Keeta Tempo inteiro

    Responsibilities: Core Data Labeling & Information Governance (50%) a.Responsible for cleaning, categorizing, and accurately labeling core business data such as sales leads, customer profiles, and marketing activities to ensure data quality. b.Establish and maintain an internal business information tagging system that is clear, consistent, and easy for...

  • Operations Manager

    1 semana atrás

    São Paulo, Estado de São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiro

    Role: Operations Manager-Contact CenterLocation: Sao Paulo, Brazil. Work from office. Office location: near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESPSalary: BRL 10,000/month- BRL 12,000/monthThe Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while...