Site Reliability Engineer

Há 6 horas

Brazil, BR HCLTech Tempo inteiro

Your role and responsabilities:


  • Handling major incidents via CIRS (Critical Issue Response System) and providing frequent updates until resolution.
  • Performing deep-dive application troubleshooting and identifying preventive actions.
  • Managing CIRS-related requests including deployments, feature toggles, and data fixes.
  • Following up on major production incidents and coordinating with cross-functional teams.
  • Enhancing monitoring capabilities using tools like Dynatrace, Kibana, and Splunk.
  • Writing and improving monitoring scripts and alerts based on incident learnings.
  • Handling customer escalations and coordinating with Support & Engineering teams.
  • Supporting planned activities and responding to ad-hoc requests from CES teams.


Requirements and Qualifications:


  • Deep experience in DevOps and Production Support.
  • Experience in automation and CI/CD practices.
  • Familiarity with cloud platforms (GCP, AWS, or Azure preferred).
  • Hands-on experience with monitoring tools such as Dynatrace, Kibana, Splunk.
  • Strong troubleshooting skills and ability to deep dive into application issues.
  • Excellent communication and coordination skills across teams.


Please submit resumé in English.

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