Head of Customer Success
2 semanas atrás
Oportunidade para trabalhar em uma empresa de IA - Inteligência Artificial
RESPONSABILIDADES
- Gestão Completa do Atendimento: Supervisão da área de atendimento ao cliente, incluindo contratações, desligamentos e liderança de equipe
- Controle de Qualidade: Garantir a manutenção dos padrões de qualidade no atendimento, realizando avaliações constantes e implementando melhorias
- Otimização de Processos: Identificar gargalos e oportunidades para otimizar processos e aumentar a eficiência operacional
- Análise de Dados: Utilizar dados para melhorar decisões estratégicas, aumentar a eficiência e eficácia do atendimento
- Desenvolvimento de Equipe: Treinar e desenvolver membros do time em todos os níveis da operação de atendimento, desde o atendente até outros líderes
REQUISITOS
- Capacidade Analítica Forte: Habilidade para interpretar dados e aplicá-los na melhoria contínua do serviço de atendimento
- Habilidades de Comunicação: Excelente comunicação escrita e verbal
- Liderança: Capacidade de liderar por exemplo, inspirando e motivando a equipe
- Foco no Cliente: Comprometimento com a ****satisfação do cliente e melhoria constante do serviço de atendimento
- Ensino superior completo: Ensino superior completo em engenharia, administração ou economia
- Disponibilidade para trabalhar presencialmente: Disponibilidade para trabalhar no escritório na Faria Lima em São Paulo cinco vezes por semana
- Relacionamento Interpessoal: Manter e promover um bom relacionamento tanto com clientes quanto com a equipe, sendo um exemplo de comunicação efetiva
- Experiência em Gestão de Atendimento ou consultoria
DIFERENCIAIS
- Conhecimento do Mercado de IA - Inteligência Artificial : Entendimento específico do setor de Tecnologia e IA e suas particularidades
- Experiência com Gestão de Pessoas: Habilidade comprovada em gerenciar equipes e desenvolver talentos
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