Head of Customer Success

2 semanas atrás


Greater São Paulo Area, BR Kaptas Tempo inteiro

Oportunidade para trabalhar em uma empresa de IA - Inteligência Artificial


RESPONSABILIDADES


  • Gestão Completa do Atendimento: Supervisão da área de atendimento ao cliente, incluindo contratações, desligamentos e liderança de equipe
  • Controle de Qualidade: Garantir a manutenção dos padrões de qualidade no atendimento, realizando avaliações constantes e implementando melhorias
  • Otimização de Processos: Identificar gargalos e oportunidades para otimizar processos e aumentar a eficiência operacional
  • Análise de Dados: Utilizar dados para melhorar decisões estratégicas, aumentar a eficiência e eficácia do atendimento
  • Desenvolvimento de Equipe: Treinar e desenvolver membros do time em todos os níveis da operação de atendimento, desde o atendente até outros líderes


REQUISITOS


  • Capacidade Analítica Forte: Habilidade para interpretar dados e aplicá-los na melhoria contínua do serviço de atendimento
  • Habilidades de Comunicação: Excelente comunicação escrita e verbal
  • Liderança: Capacidade de liderar por exemplo, inspirando e motivando a equipe
  • Foco no Cliente: Comprometimento com a ****satisfação do cliente e melhoria constante do serviço de atendimento
  • Ensino superior completo: Ensino superior completo em engenharia, administração ou economia
  • Disponibilidade para trabalhar presencialmente: Disponibilidade para trabalhar no escritório na Faria Lima em São Paulo cinco vezes por semana
  • Relacionamento Interpessoal: Manter e promover um bom relacionamento tanto com clientes quanto com a equipe, sendo um exemplo de comunicação efetiva
  • Experiência em Gestão de Atendimento ou consultoria


DIFERENCIAIS


  • Conhecimento do Mercado de IA - Inteligência Artificial : Entendimento específico do setor de Tecnologia e IA e suas particularidades
  • Experiência com Gestão de Pessoas: Habilidade comprovada em gerenciar equipes e desenvolver talentos

  • Customer Success Manager

    4 semanas atrás


    São Paulo, Brazil, BR o9 Solutions, Inc. Tempo inteiro

    Be part of something revolutionaryWe have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce...

  • Solutions Engineer

    Há 1 mês


    Greater São Paulo Area, BR Optibus Tempo inteiro

    About the Customer Success TeamOur customers are transit agencies and transit operations providers. The Customer Success team serves them by providing best-in-class onboarding, training, and support with the Optibus platform. This means that we are, at times, teachers, project implementation specialists, transportation engineers, transit schedulers and...


  • São Paulo, Brazil, BR JATO Dynamics Tempo inteiro

    JATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives information, sales and registrations data.We are passionate about our customers and their experiences with JATO....

  • Product Owner

    2 semanas atrás


    Greater São Paulo Area, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Service Engineer

    1 semana atrás


    Greater São Paulo Area, BR Cornerstone Global Partners Tempo inteiro

    Responsibilities:for on-site after-sales service for the Brazil project. Conduct technical communication with customers either alone or together with sales personnel.technical solutions for customers with the support of Chinese design engineers.communication between the customer's team and relevant product departments to execute the project.company's...

  • Consultor SAP SD

    Há 4 dias


    Greater São Paulo Area, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Consultor SAP FI

    Há 4 dias


    Greater São Paulo Area, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • MES Application Developer

    2 semanas atrás


    Greater São Paulo Area, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Customer Success

    3 semanas atrás


    São Paulo, Brazil, BR RD ADS Tempo inteiro

    RD Ads é a frente de Retail Media da RD. Nossa missão é ajudar os anunciantes a se conectarem com seu público-alvo de forma inteligente.Por meio de um planejamento aprofundado, entendemos os hábitos de compra dos clientes, utilizamos de diferentes canais de mídia para impactá-los e, então, mensuramos toda a jornada para entender se retornaram à loja...


  • São Paulo, Brazil, BR Quectel Tempo inteiro

    SummaryThe IoT Customer Services Agent is responsible for the customer relationship, maintaining engagement and satisfaction levels. You will work with various departments within Quectel to implement the services required by the customer, being the point of contact for leading ongoing interactions with key stakeholders in their organisation.Roles and...


  • Greater Rio de Janeiro, BR Docplanner Tempo inteiro

    With a global mission to “make the healthcare experience more human”, Tuotempo is the leading CRM for the Healthcare sector . We are part of the international DocPlanner Group, the largest healthcare platform serving patients and healthcare ecosystems across 13 countries in Europe and LATAM. We position ourselves in the DocPlanner ecosystem as the...


  • São Paulo, Brazil, BR Solfácil Tempo inteiro

    Solfacil is Brazil’s leading and fastest growing solar technology company. Today, our fin tech business enables installers to efficiently help homeowners go solar by providing fast, easy and affordable financing solutions. We combine our financing with the distribution of solar hardware kits - including panels, inverters and batteries - in order to make...

  • Consultor SAP SD

    Há 2 dias


    Greater São Paulo Area, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Solution Architect

    2 semanas atrás


    Greater São Paulo Area, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...


  • Greater São Paulo Area, BR Bizneo HR Tempo inteiro

    Na Bizneo, líder em software de Recursos Humanos, buscamos perfis com experiência em Recursos Humanos e/ou implementação de software que nos ajude a formar nossos novos clientes e garantir o acompanhamento da base instalada.Quais serão as suas funções?Realizar o onboarding e treinamento de novos clientes.Oferecer suporte via e-mail e telefoneFazer o...

  • Senior Java Developer

    2 semanas atrás


    Greater São Paulo Area, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • TechLead Machine Learning

    2 semanas atrás


    Greater São Paulo Area, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...


  • Greater São Paulo Area, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Sales Engineer

    Há 4 dias


    São Paulo, Brazil, BR MicroStrategy Tempo inteiro

    MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people.Job DescriptionIf you have a natural passion for new technology, innovation, and new solutions, the Sales Engineer position at...


  • Greater São Paulo Area, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...