Analista Sênior do Programa de Exceções de Dados Seguros

Safe Data Exception Program Sr. Analyst / Analyst ( Staff Augmentation)

We are seeking a proactive Safe Data Exception Program resources who will own the end-to-end governance, monitoring, and continuous improvement of the Safe Data Exception program. This role partners with cross-functional teams to assess and approve/reject exception requests (USB, FileShare, Webmail), drive a reduction in exceptions, manage incident follow-ups, and deliver knowledge, training, and process enhancements to safeguard J&J data.

Key Responsibilities:

• Monitor and evaluate all new Safe Data Exception requests (USB, FileShare, Webmail) from a Data Security perspective.

• Target: achieve an annual 20% reduction in exceptions.

• SLA alignment: resolve pending requests within the same day or the next business day.

• Document decisions with clear justification and communicate outcomes.

• Approve/Reject requests with rationale and share viable alternatives to protect data integrity and security.

• Daily incident management and dispute follow-up for Safe Data Exception reviews.

• Track inquiries, ensure timely responses, and propose alternative solutions when requests are rejected.

• Partner with the PSE team for error handling and with the GSD helpdesk for incident tickets and follow-ups.

• Lead program enhancements by identifying automation or process improvements.

• Evaluate workflows, remove bottlenecks, and explore automation opportunities to prevent data exfiltration

• Develop Knowledge Articles (KAs), instructions, and training materials for Safe Data Exception Review.

• Create and maintain up-to-date process documentation, FAQs, and training resources.

• Manage the creation and delivery of comprehensive project documentation, including timelines, storyboards for workstreams, and recommended timelines for operational enhancements.

• Produce and review Monthly, Quarterly, and other project status reports, incorporating feedback on identified gaps.

• Ensure stakeholders receive clear updates on progress, risks, and issues to support informed decision-making.

• Remain adaptable to additional data security activities based on resource availability and initiative criticality.

Qualifications:

• Bachelor’s degree in Information Security, Computer Science, or a related field

• 1-3 + years of experience in information security, data protection, , or data governance related area.

• Demonstrated experience with exception management, data exfiltration risk, and secure file/USB/webmail handling and be able to explain alternative secure options.

• Strong incident management and customer/stakeholder communication skills.

• Proven ability to collaborate with cross-functional teams (e.g., PSE, GSD) and to manage competing priorities.

• Experience developing knowledge articles, training materials, SOPs, and process documentation.

• Project management experience with the ability to create clear workflows, timelines, and training resources.

• Familiarity with risk assessment, data governance, and relevant regulations (e.g., data privacy frameworks).

• Proficiency with common office tools and project management software

Skills and Competencies

• Analytical thinking and problem-solving with a keen eye for risk

• Excellent written and verbal communication

• Stakeholder management and collaborative mindset

• Process improvement and automation mindset

• Attention to detail and ability to document complex procedures clearly Metrics and KPIs

• Annual target: 20% reduction in Safe Data Exceptions

• SLA adherence: pending requests resolved within same day or next business day

• Quality and speed of incident responses and resolutions

• Growth and effectiveness of knowledge articles and training materials

• Timeliness and usefulness of status reports and executive updates

Work Environment

• Cross-functional, dynamic environment requiring coordination with Security, PSE, and GSD teams

• Global scope with potential for remote/hybrid work

• Proactive, data-driven decision-makin