Medical Assistant

Location: Remote (LATAM) – Full-Time

Salary: USD 750–800 per month (≈ USD 4.7/hr)

Contract Type: Independent Contractor

Equipment Required: Computer/laptop + reliable internet

Overview

We are seeking a Virtual Assistant / Front Office Call Center Coordinator to join a fast-paced, multi-specialty medical facility serving patients across Neurology, Mental Health, Hormone Therapy, and Ketamine Therapy. Our client is committed to delivering exceptional, patient-centered care, and this role is key to ensuring smooth operations and outstanding patient experiences.

As the first point of contact for many patients, you will handle high-volume calls, schedule appointments across multiple providers, update EMR systems, and resolve patient inquiries with empathy and professionalism.

Responsibilities

Patient Scheduling & Coordination

• Schedule, reschedule, and cancel appointments across multiple clinics and providers.
• Manage scheduling changes, follow-ups, reminders, and patient rescheduling.
• Coordinate with clinical staff to ensure smooth patient flow and minimize delays.

Patient Communication & Support

• Answer a high volume of incoming calls with professionalism and urgency.
• Provide information about services, treatment plans, and appointment details.
• Assist patients with questions, concerns, and general inquiries.
• Handle upset or confused patients with empathy, patience, and clear communication.
• Make outbound calls for reminders, confirmations, and follow-ups.

Administrative & EMR Management

• Update and maintain accurate patient records in Electronic Medical Records (EMR) systems.
• Use scheduling software to manage calendars across multiple providers.
• Perform administrative support tasks to assist front office operations.
• Ensure data accuracy and timely entry of patient information.

Requirements

• Advanced English (written and spoken); bilingual English/Spanish preferred.
• 1+ year of experience in call centers, customer service, or front-desk roles within the healthcare sector.
• Experience handling high-volume calls and assisting patients with inquiries, rescheduling, and support.
• Familiarity with EMR systems and scheduling software.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent communication skills, customer service mindset, and professional phone etiquette.
• High attention to detail, accurate data entry, and ability to multitask in a fast-paced environment.
• Empathy, patience, and strong problem-solving abilities when dealing with patients.
• Tech-savvy; comfortable learning new systems.
• Reliable computer/laptop with camera and microphone + stable internet connection.