BPO Vendor Manager

4 semanas atrás

São Paulo, Estado de São Paulo, Brasil Keeta Tempo inteiro

About Keeta

Keeta is the international subsidiary of Meituan, a global giant in the delivery sector, and it's on an ambitious mission: to revolutionize the delivery of food and consumer goods worldwide. Our motto is simple yet powerful: “We help people eat better, live better.” Guided by this principle, we bring innovation and technology to the global stage. With over 1,000 team members around the world, Keeta is in full expansion — and you could be part of this journey


Know more: Keeta Website


Job Responsibilities

Outsourced Team Management & Performance Monitoring:

  1. Responsible for managing and coordinating with multiple outsourced service providers (BPOs), including daily communication, task execution, progress tracking, and business alignment.
  2. Define and implement KPIs/SLAs, conduct regular operational reviews, and drive outsourced teams to achieve service quality and efficiency targets.
  3. Monitor performance across different sites, identify operational risks, and proactively implement optimization measures.

Process & Service Standard Development

  1. Review and standardize customer service workflows, scripts, and operating procedures (SOPs) to ensure consistent service experience.
  2. Promote process digitization, automation, and tool adoption to improve overall efficiency and accuracy.

Training & Quality Assurance:

  1. Collaborate with business teams to design and implement training programs, supporting capability building for outsourced teams.
  2. Establish or supervise quality assurance mechanisms to ensure service quality and compliance of outsourced teams.


Job requirements:

  1. Highly responsible with a steadfast commitment to achieving goals and delivering results.
  2. Strong learning ability, with a willingness to continuously acquire new skills and adapt to changing business environments.
  3. Positive team contributor, supporting colleagues and enhancing team effectiveness through exceptional communication skills.
  4. Native-level proficiency in Portuguese and fluent in English (listening, speaking, reading, and writing).
  5. Experience in merchant operation support is an advantage.

  • Vendor Management Specialist, for Bpo Sites

    4 semanas atrás

    São Paulo, São Paulo, Brasil Uber Tempo inteiro

    **About the Role**The Vendor Management (VM) team manages the day-to-day operational delivery in our BPO network, under the Global Support Operations (GSO) organization. BPOs are Contact Centers with hundreds of ext agents dedicated to provide world-class support for Uber's consumers, earners and merchants.We're looking for someone passionate about customer...

  • Wireless Vendor Manager, Wireless

    4 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Amazon Brazil is looking for a dynamic vendor manager to play an important role within the Retail team by adding selection, analyzing business data, driving vendor performance, negotiating terms and handling promotions. As a vendor manager, you will report to the head of vendor management and be responsible to develop relationships with several of our key...

  • BPO Vendor Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Keeta Tempo inteiro R$600.000 - R$1.200.000 por ano

    About KeetaKeetais the international subsidiary ofMeituan, a global giant in the delivery sector, and it's on anambitious mission: to revolutionize the delivery of food and consumer goods worldwide.Our motto is simple yet powerful:"We help people eat better, live better."Guided by this principle, we bring innovation and technology to the global stage.With...

  • Vendor Manager, Cross Border

    2 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$80.000 - R$200.000 por ano

    Amazon Brazil is looking for a dynamic vendor manager to play an important role within the International Imports team by adding selection, analyzing business data, driving vendor onboarding, negotiating terms and handling promotions. You will work with Brazilian and global vendors to drive all aspects of terms improvements, which includes analysis and...

  • Sr. Vendor Manager, Amazon Retail

    4 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Strong written and oral communication skills in English and Portuguese;- Experience in strategy, consultancy, financial analysis, category management, account management, product management, project management, buying or marketing;- Abilities in cost management and defining business strategy;- Strong analytical abilities and analytical skills;- Demonstrated...

  • Sr. Vendor Manager Home, Amazon Retail

    4 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Strong written and oral communication skills in English and Portuguese;- Experience in strategy, consultancy, financial analysis, category management, account management, product management, project management, buying or marketing;- Abilities in cost management and defining business strategy;- Strong analytical abilities and analytical skills;- Demonstrated...

  • Sr Vm Supplements and Vitamins, Sr Vendor Manager, Cl

    4 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Amazon Brazil is looking for a dynamic vendor manager to play an important role within the Retail team by adding selection, analyzing business data, driving vendor performance, negotiating terms and handling promotions. As a vendor manager, you will report to the head of vendor management and developing relationships with several of our key vendors and...

  • Vendor Program Manager LAC

    2 semanas atrás

    São Paulo, São Paulo, Brasil TD SYNNEX Tempo inteiro R$90.000 - R$120.000 por ano

    The Vendor Program Manager will be responsible for developing and implementing strategic market and product line business plans, analyzing market data, leading vendor quarterly business reviews, and acting as the business owner for assigned vendor technology or product line.You will be seen as the go-to person for supporting vendor strategies and...

  • Vendor Program Manager LAC

    2 semanas atrás

    São Paulo, São Paulo, Brasil TD SYNNEX Brasil Tempo inteiro R$90.000 - R$120.000 por ano

    TheVendor Program Managerwill be responsible for developing and implementing strategic market and product line business plans, analyzing market data, leading vendor quarterly business reviews, and acting as the business owner for assigned vendor technology or product line.You will be seen as the go-to person for supporting vendor strategies and go-to-market...

  • HR / Vendor Manager - (Supplier Manager- Language

    4 semanas atrás

    São Paulo, São Paulo, Brasil Wagner Consulting LLC Tempo inteiro

    **Dear Applicants;**We are Wagner International, a leading U.S. American Language Service Provider; We are currently looking to hire additional Vendor Managers to join our growing team. We welcome translators and industry experts, purchasing managers, or interpreters who have experience in shortlisting suppliers and are excited to find new channels and track...