Software Support Engineer

4 semanas atrás


Brazil, BR Ranger Technical Resources Tempo inteiro

Support Engineer: Software


Position Summary:


Our partner, a leading intranet software company, offering innovative software solutions that help businesses build enterprise-level portals to connect their employees across different departments, is looking to add a Software Support Engineer to their team. In this role, you will be instrumental in integrating their platform with various third-party applications and systems to enhance its functionality and meet client’s needs. If you have a passion for technology, a knack for problem-solving, and enjoy working on diverse integration projects, this is an exciting opportunity to make a significant impact.


Experience and Education:


  • Bachelor’s degree in Computer Science, Information Systems, Information Technology, or a related technical experience.
  • 5+ years of experience in technical support and/or related roles.
  • Background in technical support environments, particularly with software and integrations.
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with customers, internal teams, and third-party vendors.


Skills and Strengths:


  • Cloud Infrastructures
  • On-Premise Infrastructures
  • Google Suite
  • Microsoft Suite
  • Accessibility (i.e., SSO, SAML, Okta, Microsoft Entra, Active Directory)
  • Communications (i.e., SMTP, Slack, Microsoft Teams)
  • Calendars (i.e., Google Calendar, Microsoft Outlook)
  • Documents (i.e., Microsoft SharePoint, Google Drive)
  • Data transfer (i.e., API Integrations, Data Hooks)
  • Direct collaboration with end-users / clients


Primary Job Responsibilities:


  • Collaborate with customers to understand their integration requirements and objectives, translating them into technical specifications and implementation plans.
  • Provide technical expertise and guidance to customers and internal teams throughout the integration process, offering recommendations and best practices to optimize integration outcomes.
  • Perform custom integrations for third-party applications, leveraging APIs and other integration tools and technologies, within cloud and on-premise infrastructures.
  • Test and validate integrations to ensure they meet functional and performance requirements, identifying and resolving any issues or discrepancies.
  • Document integration processes, configurations, and workflows, creating comprehensive documentation and knowledge base articles for reference and training purposes.


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