Technical Writer

We are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers through a vast and extremely complete portfolio, which includes the latest in technology, serving various sectors of the national and international market. And we are looking for great talent to join us on our tech journey

Tasks / responsibilities

• Primarily tactical execution of developer documentation strategy. Design / build / test / measure internal developer documentation features to support various programs (developer portals, team handbooks, end-user documentation for developer tools)
• This technical writing position is not a typical one – involves a wide range of skills that don't always involve writing. Will be contributing to an "ecosystem" of documentation, resources and touchpoints for developers.
• Develop strong working relationships across various software organization (business units) using our tools and services.
• Collaborate with product managers, program managers, architects, developers, and support engineers to understand product direction and customer needs
• Research, test, and document feature sets for a technical audience
• Understand, exercise, and document APIs, libraries, and applications
• Investigate, implement, and document ways to improve tool sets and processes
• Actively participate in all agile planning processes
• Solicit developer / end-user feedback in various forums such as focus groups or surveys; may implement/monitor feedback mechanisms

Skills / knowledge / experience

• Knowledge of APIs and API documentation
• Knowledge of CI/CD a plus
• Web design and development basics (CSS, HTML, navigation), Gutenberg or other block editor, React and docs-as-code knowledge (MkDocs, Docusaurus, etc.) a plus
• Some coding experience definitely a plus
• GitHub experience
• Confluence wiki experience
• Stack Overflow experience a plus
• Office 365 (SharePoint, MS Teams, PowerPoint etc.)
• Video editing skills a plus
• knowledge of docs measurement tools and metrics (such as Google Analytics) is ideal

Attitude / mindset

• Fast learner
• Customer or End-user focus (developer experience)
• Comfortable with stakeholder communication at different levels
• Comfortable presenting to engineers, product managers or management

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.