Retention Project Manager
Há 10 horas
Company DescriptionHiring Group is dedicated to connecting companies with top talent and helping professionals find roles where they can thrive. We specialize in recruiting and retaining candidates across a variety of industries, including marketing, software development, customer service, and executive roles. Whether it's for startups, mid-sized businesses, or nationwide companies, we tailor our solutions to meet unique hiring needs. By focusing on building strong teams, we contribute to the long-term success of the organizations we support. Hiring Group is committed to providing Equal Employment Opportunities to all applicants regardless of background or identity.Retention Project Manager (Omnichannel | Customer Lifetime Value | AI Automation)Are you passionate about enhancing customer experience and driving loyalty? We’re looking for a Retention Project Manager to lead and optimize omnichannel retention strategies that strengthen customer lifetime value across multiple touchpoints.You will play a key role in developing, executing, and optimizing retention programs, collaborating with cross-functional teams, and driving data-informed decisions to improve post-purchase experience and reduce churn.Key ResponsibilitiesLead omnichannel retention projects by planning and implementing end-to-end strategies that enhance customer lifetime value and strengthen engagement across web, mobile, email, social, and customer service channels.Manage and align Marketing, Product, Sales, Customer Service, and IT teams to ensure smooth delivery of retention initiatives.Track project timelines, deliverables, and KPIs while maintaining transparency and communication across all departments.Analyze customer behavior, churn trends, and engagement metrics to identify growth opportunities and propose actionable improvements.Support A/B testing and experimentation to refine campaigns and improve conversion.Contribute to customer journey mapping, loyalty programs, and post-purchase experience improvements to build long-term retention.Prepare performance reports and presentations for leadership, highlighting key insights, challenges, and optimization recommendations.QualificationsBachelor’s degree in Marketing, Business Administration, Project Management, or Data Analytics.5+ years of experience in marketing retention, preferably within trade or consumer market sectors.Proven record in customer lifetime value, loyalty programs, or retention project management.Familiarity with CRM, automation, and analytics tools such as Salesforce, HubSpot, Braze, Google Analytics, and Tableau.Knowledge of AI automation or ChatGPT/LLM tools is a strong plus.Excellent command of English (upper-intermediate to fluent).Skills & AttributesStrong entrepreneurial mindset — self-driven, strategic, and capable of executing with minimal supervision.Excellent analytical and organizational abilities.Proactive problem-solver with a customer-first mentality.Outstanding communication and stakeholder management skills.
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Retention Project Manager
2 semanas atrás
Brazil A Hiring Group Tempo inteiroCompany Description Hiring Group is dedicated to connecting companies with top talent and helping professionals find roles where they can thrive. We specialize in recruiting and retaining candidates across a variety of industries, including marketing, software development, customer service, and executive roles. Whether it's for startups, mid-sized...
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São Paulo, State of São Paulo, Brazil Tidal Tempo inteiro US$21.600 - US$24.000 por anoJob Title: Technical Project ManagerContractor Fee: $1,800 - $2,000/monthWork Arrangement: RemoteEngagement Type: Independent ContractorCommitment: Full-time (Approx. 40 hours/week)Company Overview:Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in...
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Brazil HCLTech Tempo inteiroWe are HCLTech, one of the world's largest and fastest growing technology and DSA companies with over 227,000 professionals across 60 countries, driving progress through industry-leading capabilities focused on Digital, Engineering and Cloud. The driving force behind this work, our people, is a diverse, creative and passionate audience that enables us to...
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Brazil HCLTech Tempo inteiroWe are HCLTech, one of the world’s largest and fastest growing technology and DSA companies with over 227,000 professionals across 60 countries, driving progress through industry-leading capabilities focused on Digital, Engineering and Cloud. The driving force behind this work, our people, is a diverse, creative and passionate audience that enables us to...
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Brazil OSF Digital Tempo inteiroProject ManagerWe are seeking a skilled Project Manager to lead and manage projects with precision and efficiency. The ideal candidate will be responsible for developing and managing detailed project plans, ensuring alignment with the fixed scope, and maintaining clear communication with stakeholders. This role involves efficient resource management, early...
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Brazil HCLTech Tempo inteirowww.hcltech.com We are HCLTech, one of the world's largest and fastest growing technology and DSA companies with over 227,000 professionals across 60 countries, driving progress through industry-leading capabilities focused on Digital, Engineering and Cloud. The driving force behind this work, our people, is a diverse, creative and passionate audience that...
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Senior Project Manager
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Brazil Mouts TI Tempo inteiroSenior Project Manager | Cloud Migration (Azure) We are looking for a Senior Project Manager with solid experience leading cloud migration projects and a strong understanding of Azure technology stacks . This professional will be responsible for driving end-to-end project delivery , ensuring alignment between business goals and technical execution while...
