Business Technology Application Subject Matter Expert

We are seeking a highly motivated Business Technology Application Subject Matter Expert to join our team.Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.About the teamThe Tech Enablement team drives innovation across marketing automation, data engineering, and internal application development. We architect and maintain scalable solutions leveraging platforms like Segment and Braze to enable real-time personalization, campaign orchestration, and seamless data integration. Our team bridges business strategy and technical execution, designing robust data pipelines, optimizing customer journeys, and introducing agentic AI and embedded platforms to enhance operational efficiency. We collaborate cross-functionally to deliver high-impact solutions that support direct distribution, campaign performance, and enterprise transformation.About the roleThis role provides technical expertise in the design, functionality, and optimization of business applications. The ideal candidate will have experience supporting marketing-focused teams and be comfortable maintaining and enhancing existing marketing platforms. While marketing is a key area of support, the role is not limited to that function and may span other business domains. Candidates should have a strong technical foundation—including scripting or programming experience—and the ability to apply emerging AI patterns to improve business processes and system performance.We count on you for:Providing expertise in the design and functionality of business applications.Understanding customers’ business processes and products and how best they can be supported by the application systems.Reviewing and validating the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements.Performing quality review checks on project deliverables.Validating suppliers estimates.Performing impact analysis of application changes across various components, holding an end-to-end view of the system.Estimating Rough Order of Magnitude for the level of effort/cost of new application functionality.Specifying / recommending integration and parallel testing criteria.Supporting the implementation activities, troubleshooting system environmental issues, as required.Requirements3 to 5 years of related experienceBachelor's degree in IT, Technology, Computer Science or a related field (Marketing is also acceptable).Fluency in EnglishTechnical & Business SkillsScripting Languages (Python, C#, Etc.)SaaS Platform AdministrationBusiness Technology OptimizationEnterprise Application ArchitectureWorkflow AutomationArtificial Intelligence / MLOps (desirable)Business Intelligence ReportingSoftware / Tool SkillsSegment CDP (or similar)Braze, Salesforce Marketing Cloud or similarSnowflake (or similar)Workflow Automation: n8n or similarOffice 365, including CopilotMicrosoft PowerBIREST APIsBenefitsThis position comes with a competitive compensation and benefits package.A competitive salary and performance-based bonuses.Comprehensive benefits package.Flexible work arrangements (remote and/or office-based).You will also enjoy a dynamic and inclusive work culture within a globally renowned group.Private Health Insurance.Paid Time Off.Training & Development opportunities in partnership with renowned companies.