Senior Business Travel Consultant
1 semana atrás
Job Description:
We are looking for an experienced and passionate Senior Travel Consultant to join our team. The ideal candidate should have extensive experience in travel consultancy, demonstrating exceptional skills in planning, organization, and high-standard customer service.
Responsibilities and Assignments:
- Provide personalized customer service.
- Conduct quotations, reservations, and issuance of airline tickets, hotel bookings, car rentals, and travel insurance for domestic and international trips.
- Understand and meet customer expectations.
- Keep customer data updated in the CRM system.
- Log all customer service requests in the system.
- Develop customized itineraries of medium complexity.
- Offer consultancy on destinations, products, and services.
- Conduct customer satisfaction surveys post-travel.
- Guide and serve as a reference for Junior Consultants.
- Report to immediate leadership about customer service incidents.
- Implement the established SGI practices within the company.
Requirements and Qualifications:
Hard Skills:
- Bachelor’s degree completed.
- Advanced English (mandatory).
- Experience in the luxury travel segment.
Soft Skills:
- Agility.
- Excellent communication.
- High responsibility.
- Ability to concentrate.
- Teamwork.
- Emotional intelligence.
- Negotiation skills.
- Creativity.
- Organization.
- Good writing skills.
- Proactivity.
Additional Information:
We are seeking a professional who shares our passion for luxury travel and is committed to providing exceptional experiences for our clients. If you fit this profile and are ready for a new challenge, we would love to hear from you Please send your resume and cover letter to [your email] with the subject "Senior Travel Consultant Position".
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