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ServiceNow Technical Consultant

3 meses atrás

Brazil Birlasoft Tempo inteiro

ServiceNow Technical Consultant


Main requirements:

  • Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
  • Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
  • Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
  • Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance
  • Expertise in designing ServiceNow Reports and setting up Performance Analytics
  • Experience in creating custom processes, custom 3rd party integrations and custom applications
  • Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team
  • Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.)
  • Experience & Knowledge of Domain separation implementation
  • Experience in Data segregation.
  • Good English communications skill to communicate effectively with team members and customers


Preferred Certifications:

  • ServiceNow Implementation Certified
  • ITIL V3 Foundation certified


Good to have but not necessary Certifications:

  • Certified Scrum Master


Additional requirements:

  • Demonstrate an awareness of Best Practices of ServiceNow implementation
  • Ability to work, lead and manage a global team
  • Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budget
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment