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We are partnering with a global corporate housing provider to recruit a Guest Services Coordinator for a fully remote position, open to candidates based in Argentina or Brazil.This full-time role is suited to a service-driven professional with strong communication skills and experience within guest services, relocation, or a fast-paced customer service environment. The successful candidate will support end-to-end guest experiences, ensuring high service standards are maintained at all times.Responsibilities:Act as the primary point of contact for guests throughout their temporary accommodation stay.Manage and resolve guest-reported maintenance and service issues promptly and professionally.Process client extension requests accurately and efficiently.Deliver a consistently high level of customer service with strong attention to detail.Assist with the preparation and delivery of monthly guest services reports.Identify opportunities for process improvement and support implementation initiatives.Issue move-out instructions and extension notices as required.Maintain accurate and up-to-date records of in-house guest issues within internal systems.Participate in an out-of-hours emergency phone rota to manage urgent guest matters.Communicate clearly, professionally, and empathetically via phone and email with guests and internal teams.Work collaboratively while managing responsibilities independently in a remote setting.Requirements:Previous experience in guest services, relocation, corporate housing, hotel/hospitality or a related customer service role is highly desirable.Ability to remain calm and solution-focused in a fast-paced environment.Excellent written and verbal communication skills in English.Strong IT proficiency, particularly Microsoft Word and Excel.Professional, customer-focused approach with a commitment to service excellence.Highly organised, self-motivated, and comfortable working remotely.
