Customer Support

Há 1 mês

Brazil NextPax Tempo inteiro

NextPax is a rapidly growing Travel Tech company and we are seeking highly motivated and results-driven individuals to join our Customer Support & Onboarding team in the LATAM area.


You love to provide service to our partners

The Customer Support & Onboarding Specialist is an integrated part of our commercial team and with the main objective to provide our partners with the best possible service and commercial solutions. The team is responsible for all onboarding and supporting requests that are needed from all of our lodging partners within the proprietary NextPax system, and our integrated distribution partners.


The Customer Support & Onboarding Specialist will coordinate and manage all onboarding projects and support tickets received. This includes working with various hospitality companies, online-travel distribution companies, and other NextPax team members. This person uses their knowledge and expertise to effectively build and audit client properties, then support/resolve any issues thereafter. The person ensures the lodging properties (vacation rentals, hotels, etc.) are built, synchronized, and operating correctly.


Job Description

● Coordinate and assign onboarding tickets and customer support tickets to be worked according to our internal processes.

● Track daily progress for onboarding and support tickets & ensure service goals are met

● Coordinate with management on prioritization of onboarding tickets, support tickets, etc.

● Onboard property managers and other lodging companies onto NextPax and other third-party systems

● Work support tickets received from customers, channels, and partners

● Communicate with other lodging companies, distribution platforms, and internally through a virtual phone, email, chat applications, and other means

● Resolve client concerns in a quick and professional manner

● Resolve service tickets related to connectivity, booking errors, channel policies, content changes, or improvement (this can vary greatly depending on the needs of the company)

● Develop a strong relationship with internal and external teams

● Assist team members from all departments with any onboarding and customer-support needs


Abilities

● Ability to analyze and organize within internal processes.

● Able to keep track of many projects and keep the workflow synchronized and prioritized correctly

● Self-motivated with high attention to detail

● Exceptional problem-solving skills

● Strong written and verbal communication skills in Brazilian Portuguese and English

● Ability to thrive in a fast-moving and multifaceted environment

● Professional "get it done" attitude and work ethic

● Above average analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

● Must be able to coordinate assignments with others, work independently and with a team

● Strong personal accountability and commitment to excellence

● Experience using professional web-based applications. HubSpot experience is an advantage.

● Familiarity with the Google Suite and MS Office product suite

● Innate ability to learn new technical skills and abilities.


Education and Experience

● At least 2 years experience in client-facing role (technical support type roles a plus)

● Two or more years of experience in managing workflows, assigning support tickets/projects to a team, and keeping everything organized

● Experience working within a cross-departmental type of role

● Experience with inputting large amounts of data, or checking large amounts of data for

inconsistencies

● Ability to communicate diligently and effectively

● Previous work in a SaaS/technology environment a plus

● Experience in the travel, hotel and/or vacation rental industry

● HubSpot experience is a plus.


The offer

The Customer Support & Onboarding Specialist will report to the Global Manager, working closely with technical and/or commercial teams of all major online travel companies like Booking.com, Airbnb, Expedia, Trip.com, Google, Marriott, Vrbo and so on.


  • Full-time (40 hours a week);
  • International work environment;
  • Personal growth and challenging work with endless possibilities;
  • Great industry;
  • Fantastic colleagues.


Working for NextPax means working closely with technical and commercial teams of all major online travel agents like Booking.com, Airbnb, Google, Marriott, Expedia, Vrbo, and so on.


About NextPax:

Over the years, NextPax has seen rapid growth to become a leading channel manager specializing in providing seamless, two-way connections between property management systems and distribution channels worldwide.


We’ve been able to work with some of the largest partners in the world, which provided our team with a wealth of experience. We’ve come to understand, from an inside perspective, the competitive demand of the market, and the subsequent need for enhanced automation and conversion.


If you are a highly motivated and results-oriented individual with a proven track record of success in Customer Support, we encourage you to apply.

  • Customer Support Representative

    Há 7 dias

    São Paulo, Brazil, BR Bettingjobs Tempo inteiro

    BettingJobs is working with a fast-growing B2B casino platform provider, who are currently looking to add a Customer Support Agent to their team in Sao Paulo. Responsibilities:Respond to customer inquiries via email, chat, and phone in a timely and professional manner.Resolve issues related to account management, gameplay, payments, and technical...

  • Onboarding Customer Support

    4 semanas atrás

    Brazil Coberon Chronos Consulting Tempo inteiro

    Our client is a leading WordPress page builder plugin. They are looking for Onboarding Support Associates. These are full-time, home office based positions providing customer support via chat or email. As a Tier 2 Onboarding Support Associate, you will provide a high level of support for the future and existing users. Requirements At least 2 years of...

  • Onboarding Customer Support

    3 semanas atrás

    Brazil Coberon Chronos Consulting Tempo inteiro

    Our client is a leading WordPress page builder plugin. They are looking for Onboarding Support Associates. These are full-time, home office based positions providing customer support via chat or email. As a Tier 2 Onboarding Support Associate, you will provide a high level of support for the future and existing users. Requirements At least 2 years of...

  • Customer Support Associate

    3 semanas atrás

    São Paulo, São Paulo, Brazil Arrow Electronics, Inc. Tempo inteiro

    Position:Customer Support AssociateJob Description:What You'll Be Doing:Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.Responsible for handling more complex...

  • Support Coordinator

    Há 7 dias

    Brazil, BR Draiver Tempo inteiro

    We are seeking a dynamic and experienced Support Coordinator to lead our team of support specialists in a fast-paced 24/7 operations environment. The Support Coordinator will be responsible for overseeing the day-to-day operations of the support team, ensuring that our clients receive timely and high-quality assistance at all times. This role requires strong...

  • Support Coordinator

    Há 7 dias

    Brazil Draiver Tempo inteiro

    We are seeking a dynamic and experienced Support Coordinator to lead our team of support specialists in a fast-paced 24/7 operations environment. The Support Coordinator will be responsible for overseeing the day-to-day operations of the support team, ensuring that our clients receive timely and high-quality assistance at all times. This role requires strong...

  • English speaking Customer Support Agent for Gambling platform

    3 semanas atrás

    Brazil PEXLY Tempo inteiro

    Join our fast growing company as a English speaking Customer Support Representative (with English C1 and fluent Brazilian Portuguese language skills) for our Client. To support the ongoing growth and commitment to their customers, we are currently seeking a professional who can work for a gambling platform and is highly organized, possesses excellent...

  • English speaking Customer Support Agent for Gambling platform

    3 semanas atrás

    Brazil PEXLY Tempo inteiro

    Join our fast growing company as a English speaking Customer Support Representative (with English C1 and fluent Brazilian Portuguese language skills) for our Client. To support the ongoing growth and commitment to their customers, we are currently seeking a professional who can work for a gambling platform and is highly organized, possesses excellent...

  • English speaking Customer Support Agent for Gambling platform

    3 semanas atrás

    Brazil, BR PEXLY Tempo inteiro

    Join our fast growing company as a English speaking Customer Support Representative (with English C1 and fluent Brazilian Portuguese language skills) for our Client. To support the ongoing growth and commitment to their customers, we are currently seeking a professional who can work for a gambling platform and is highly organized, possesses excellent...

  • English speaking Customer Support Agent for Gambling platform

    3 semanas atrás

    Brazil PEXLY Tempo inteiro

    Join our fast growing company as a English speaking Customer Support Representative (with English C1 and fluent Brazilian Portuguese language skills) for our Client. To support the ongoing growth and commitment to their customers, we are currently seeking a professional who can work for a gambling platform and is highly organized, possesses excellent...

  • Technical Support Specialist

    Há 2 dias

    Brazil, BR Mosyle Tempo inteiro

    If you like Apple devices and technology, come join Mosyle, a global leader in Apple Endpoint Management & Security, to empower companies and schools all around the world to revolutionize their organizations to use Apple devices at Work and in Education.The Technical Support Specialist role is a remote position that offers a great entry door to the American...

  • Technical Support Specialist

    Há 2 dias

    Brazil Mosyle Tempo inteiro

    If you like Apple devices and technology, come join Mosyle, a global leader in Apple Endpoint Management & Security, to empower companies and schools all around the world to revolutionize their organizations to use Apple devices at Work and in Education.The Technical Support Specialist role is a remote position that offers a great entry door to the American...

  • SAP dCEM

    Há 1 mês

    Brazil HCLTech Tempo inteiro

    SAP dCEM (Digital Customer Engagement Manager)Technical Skill Set required to perform above tasks:Advanced englishTechnical expertise in SAP Basis area with minimum of 5+ years of experience.2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).Good understanding & hands-on experience required in S/4 HANA...

  • SAP dCEM

    Há 1 mês

    Brazil, BR HCLTech Tempo inteiro

    SAP dCEM (Digital Customer Engagement Manager)Technical Skill Set required to perform above tasks:Advanced englishTechnical expertise in SAP Basis area with minimum of 5+ years of experience.2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).Good understanding & hands-on experience required in S/4 HANA...

  • SAP dCEM

    3 semanas atrás

    Brazil, BR HCLTech Tempo inteiro

    SAP dCEM (Digital Customer Engagement Manager)Technical Skill Set required to perform above tasks:Advanced englishTechnical expertise in SAP Basis area with minimum of 5+ years of experience.2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).Good understanding & hands-on experience required in S/4 HANA...

  • SAP dCEM

    3 semanas atrás

    Brazil HCLTech Tempo inteiro

    SAP dCEM (Digital Customer Engagement Manager)Technical Skill Set required to perform above tasks:Advanced englishTechnical expertise in SAP Basis area with minimum of 5+ years of experience.2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).Good understanding & hands-on experience required in S/4 HANA...

  • Technical Support Engineer

    2 meses atrás

    Brazil Hoymiles Tempo inteiro

    Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the...

  • Technical Support Engineer

    2 meses atrás

    Brazil, BR Hoymiles Tempo inteiro

    Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the...

  • Technical Support Engineer

    2 meses atrás

    Brazil Hoymiles Tempo inteiro

    Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the...

  • Technical Support Engineer

    3 semanas atrás

    Brazil, BR Hoymiles Tempo inteiro

    Hoymiles Power Electronics Inc., is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou China and the R&D department and manufacturing facilities are also based there. Hoymiles has a significant R&D team to design and manufacture state-of-the art microinverter & hybird inverter for the...