Empregos atuais relacionados a Customer Support Engineer - Brazil - JoVE
-
Customer Support Coordinator
Há 15 horas
Brazil Draiver Tempo inteiroPosition: Customer Support Coordinator Type of Contract: Full-time Location: Brazil, Mexico, Argentina Work Model: Remote Level: Pleno We are seeking a dynamic Support Coordinator to join our team at DRAIVER, the world's leading vehicle logistics platform with a rapidly growing presence in over 10 countries. About Us: At DRAIVER, we pride ourselves on...
-
Customer Support Coordinator
Há 3 dias
Brazil Draiver Tempo inteiroPosition: Customer Support CoordinatorType of Contract: Full-timeLocation: Brazil, Mexico, ArgentinaWork Model: RemoteLevel: PlenoWe are seeking a dynamic Support Coordinator to join our team at DRAIVER, the world's leading vehicle logistics platform with a rapidly growing presence in over 10 countries.About Us:At DRAIVER, we pride ourselves on delivering...
-
Customer Support Coordinator
Há 2 dias
Brazil, BR Draiver Tempo inteiroPosition: Customer Support CoordinatorType of Contract: Full-timeLocation: Brazil, Mexico, ArgentinaWork Model: RemoteLevel: PlenoWe are seeking a dynamic Support Coordinator to join our team at DRAIVER, the world's leading vehicle logistics platform with a rapidly growing presence in over 10 countries.About Us:At DRAIVER, we pride ourselves on...
-
Customer Support Agent
2 meses atrás
Brazil, BR Aniksi Tempo inteiroAniksi is a dynamic and customer-centric company dedicated to delivering exceptional services and fostering long-lasting relationships with our valued clients. As we continue to grow, we are seeking a talented and passionate Customer Support Agent (with knowledge of the Brazilian Portuguese language) to join our team and lead the charge in enhancing...
-
Customer Support Agent
2 meses atrás
Brazil Aniksi Tempo inteiroAniksi is a dynamic and customer-centric company dedicated to delivering exceptional services and fostering long-lasting relationships with our valued clients. As we continue to grow, we are seeking a talented and passionate Customer Support Agent (with knowledge of the Brazilian Portuguese language) to join our team and lead the charge in enhancing...
-
Customer Support Agent
3 meses atrás
Brazil Aniksi Tempo inteiroAniksi is a dynamic and customer-centric company dedicated to delivering exceptional services and fostering long-lasting relationships with our valued clients. As we continue to grow, we are seeking a talented and passionate Customer Support Agent (with knowledge of the Brazilian 🇧🇷 🇵🇹 Portuguese language) to join our team and lead the charge in...
-
Customer Support Specialist
3 semanas atrás
Brazil TIDY Tempo inteiroTIDY Customer Support SpecialistPhone Calls/Chat/Email Support/Video ChatAbout us:TIDY is a US technology company trying to make it easy to keep properties cleaned and maintained. Our remote team is based primarily in the US and Brazil.Our incredible technology helps people manage their properties digitally. We have over 100,000 people who have used the...
-
Customer Support Specialist
3 semanas atrás
Brazil, BR TIDY Tempo inteiroTIDY Customer Support SpecialistPhone Calls/Chat/Email Support/Video ChatAbout us:TIDY is a US technology company trying to make it easy to keep properties cleaned and maintained. Our remote team is based primarily in the US and Brazil.Our incredible technology helps people manage their properties digitally. We have over 100,000 people who have used the...
-
Customer Support Specialist
Há 1 mês
Brazil, BR 73 Strings Tempo inteiroPosition: Senior Associate, Customer SupportDivision: Customer SuccessPurpose of the Role: Aimed at the seasoned professional, this role is designed to capitalize on your extensive experience in product and technical support within our Customer Success division. In this capacity, you will be pivotal in redefining and optimizing processes to best support our...
-
Customer Support Specialist
Há 1 mês
Brazil 73 Strings Tempo inteiroPosition: Senior Associate, Customer SupportDivision: Customer SuccessPurpose of the Role: Aimed at the seasoned professional, this role is designed to capitalize on your extensive experience in product and technical support within our Customer Success division. In this capacity, you will be pivotal in redefining and optimizing processes to best support our...
-
Customer Support Specialist
Há 1 mês
Brazil 73 Strings Tempo inteiroPosition : Senior Associate, Customer Support Division : Customer Success Purpose of the Role : Aimed at the seasoned professional, this role is designed to capitalize on your extensive experience in product and technical support within our Customer Success division. In this capacity, you will be pivotal in redefining and optimizing processes to best support...
-
Systems Engineer
Há 1 mês
São Paulo, Brazil, BR Clever Devices Tempo inteiroSystems Engineer Job Summary:The Systems Engineer is responsible for leading the deployment of complete systems that include Clever Devices products combined with complementary technologies, including deployment of hardware products and interfaces, to provide a holistic solution that meets customer requirements. The Systems Engineer works closely with the...
-
Deployment Engineer
Há 1 mês
Brazil RADCOM Tempo inteiro***PLEASE SEND RESUMES ONLY IN ENGLISH***RADCOM (Nasdaq: RDCM) is the leading expert in 5G ready cloud-native, network intelligence solutions for telecom operators transitioning to 5G. RADCOM Network Intelligence consists of RADCOM Network Visibility, RADCOM Service Assurance, and RADCOM Network Insights. The RADCOM Network Intelligence suite offers...
-
Application Support Specialist
3 semanas atrás
Brazil Prodapt Tempo inteiroL2/L3 Support Engineer provides intermediate-level support for the platform, addressing complex issues that go beyond the scope of L1 support. This role involves diagnosing and resolving technical problems related to the AI-driven talent intelligence solutions, working closely with both internal teams and clients to ensure smooth...
-
Application Support Specialist
3 semanas atrás
Brazil, BR Prodapt Tempo inteiroL2/L3 Support Engineer provides intermediate-level support for the platform, addressing complex issues that go beyond the scope of L1 support. This role involves diagnosing and resolving technical problems related to the AI-driven talent intelligence solutions, working closely with both internal teams and clients to ensure smooth...
-
Service Engineer
Há 1 mês
Brazil GoodWe Tempo inteiroDescriptionThe After Sales Engineer should be responsible to develop and perform the after sales operation for Brazil, especially for projects. Responsible to manage the after sales services provided on the region markets by local dealers and after sales partners to installers and end users. Should provide remote support, technical training for partners and...
-
Service Engineer
Há 1 mês
Brazil, BR GoodWe Tempo inteiroDescriptionThe After Sales Engineer should be responsible to develop and perform the after sales operation for Brazil, especially for projects. Responsible to manage the after sales services provided on the region markets by local dealers and after sales partners to installers and end users. Should provide remote support, technical training for partners and...
-
Software Engineer
4 meses atrás
Brazil CSG Tempo inteiroWe are looking for a Software Developer Engineer who will: You will build highly available, scalable, resilient, and maintainable systemsYou will continuously improve assigned areas by applying scripting, automation, or application packagingYou will support the platform in customer-facing environments, including troubleshooting issues and monitoring the...
-
Software Engineer
2 meses atrás
Brazil CSG Tempo inteiroWe are looking for a Software Developer Engineer who will: You will build highly available, scalable, resilient, and maintainable systems You will continuously improve assigned areas by applying scripting, automation, or application packaging You will support the platform in customer-facing environments, including troubleshooting issues and monitoring the...
-
Customer Experience Manager
Há 16 horas
Brazil NoPing Tempo inteiroNoPing is a leading platform in connection optimization for gamers, with over 2,000 servers around the globe, offering latency improvement and FPS boost in more than 2,000 games. Our mission is to ensure players have the best gaming experience, without lag, providing a smooth and competitive gameplay experience. We are seeking a Customer Experience Manager ...
Customer Support Engineer
4 meses atrás
Reports To: Customer Support Manager
JoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented individuals to join our company.
We are seeking an experienced Customer Support Engineer to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE’s products and also guide clients through any technical issue they might encounter. If you are an energetic self-starter problem solver with a basic technical background and excellent communication skills, we want to talk to you.
Responsibilities:
- Manage large amounts of incoming tickets.
- Provide support to answer inquiries on products.
- Accept and handle technical requests.
- Triage tickets to the correct L2 teams.
- Follow communication procedures, guidelines and policies.
- Provide accurate, valid and complete information by using the right methods/tools.
- Build sustainable relationships and trust with customers through open communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Take the extra mile to engage customers.
- Performs other specific duties or assignments as directed by Team Manager.
Skills And Qualifications:
- 2+ years of demonstrable experience in technical customer support.
- Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English.
- Ability to communicate with both technical and non-technical personnel in a clear and easy fashion.
- Possess an attention to detail.
- Basic understanding of KPIs and Metrics.
- Must be able to accommodate flexible work schedules based on business needs.
- Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
- Basic understanding of frameworks such as Agile, ITIL, COBIT.
- Proficient with ticketing tools ( Zendesk, Jira, Salesforce).
- Computer Science related degree or equivalent experience.
Why Join JoVE?
- A competitive compensation package including unlimited commissions on your sales.
- You will make a direct impact in accelerating science research and education.
- Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
- Our strong promotion from within culture draws a clear path to advance your career with us
