Coordinator Field Service

Há 3 dias

Belo Horizonte, Brasil Tata Consultancy Services Tempo inteiro

Tata Consultancy Services (TCS) is a global leader in IT services, consulting & business solutions with a large network of innovation & delivery centers.

Our mission is to help customers achieve their business objectives by providing innovative, best-in-class consulting and to make it a joy for all stakeholders to work with us.

We have been recognized as a Global Top Employer and our ability to provide holistic long term careers based on continuous learning driven by our digital learning ecosystem helps us to develop the best talents And we invite you to be part of our Team


Position: Field Service Coordinator

Contract: CLT + Benefits


Activities:

Experience with Field Services activities, Team Coordination. Manage stocks, hardware & licenses. Manage tickets using ITSM. Have sense of urgency in case of critical situation.

Have a good communication to customers and partners. Conduct internal & external meetings. Prepare SLA reports, create action plans and good behavior to create healthly engagement the team.

Driver license.

Experience with enduser engineering, Microsoft application, security tools for information security/cybersecurity for DLP prevention.

Systems engineer or technologist, in computer science or related, with experience in management of work teams and IT infrastructure projects, quality of service assurance, reports and indicators (KPI), budget administration and deliverables management.

Experience to manage at least 3.000 devices in one customer.


Skills:

• Certification to ITIL v4

• Experience to manage tight SLA´s

• English language written/spoken

• Have worked before to Jira/Confluence/Insight tools

• SAP Basis, Oracle Database, Windows/Linux, Cisco, Palo Alto, Tethris, forcepoint, proofpoint, O365, Wlan/Lan, WAN, Datacenter, field services, Service Desk Operation


What do we offer?


TCS Benefits – Brazil:

Health insurance

Dental Plan

Life insurance

Transportation vouchers

Meal/Food Voucher

Childcare assistance

Gympass

TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates

Partnership with SESC

Reimbursement of Certifications

Free TCS Learning Portal – Online courses and live training

International experience opportunity

Discount Partnership with Universities and Language Schools

Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire

TCS Gems – Recognition for performance

Xcelerate – Free Mentoring Career Platform


At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer

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