Influencer Outreach Coordinator

We are looking for a dynamic and versatile Influencer Outreach Coordinator to join our team. As a key member, you will play a crucial role in ensuring a positive customer experience and expanding our outreach efforts.

Responsibilities:

Outreach and Influencer Engagement:

• Plan and execute messaging-based campaigns to enhance user engagement and brand visibility.
• Identify and connect with influencers in the industry to promote our products/services.
• Develop and maintain relationships with influencers to maximize outreach and brand advocacy.

Analytics and Reporting:

• Track and analyze customer interactions and outreach campaigns, providing insights for continuous improvement.
• Monitor user feedback and adjust outreach strategies accordingly.

Customer Experience:

• Address user queries and concerns through various communication channels (email, chat, social media).
• Provide timely and effective resolutions to customer issues, fostering a positive and supportive user experience.
• Collaborate with internal teams to continuously improve customer support processes.
• Craft engaging and informative messages for users and influencers, maintaining a consistent brand voice.
• Collaborate with the marketing team to align messaging with overall brand and campaign strategies.

Requirements:

• Experience in customer support or a related field.
• Strong communication skills in English in both written and verbal formats.
• Familiarity with influencer outreach strategies and social media platforms.
• Ability to adapt to a fast-paced environment and handle multiple responsibilities.
• Proficient in basic analytics tools and reporting.
• Should be open for frequent communications with the team.
• Remote work experience is a plus

Preferred Qualifications:

• Experience in executing messaging-based campaigns.
• Knowledge of customer support tools and platforms.
• Familiarity with influencer marketing trends.

Compensation- 200-500 USD